Econo Lodge Hotels in Colorado Springs

DO NOT STAY HERE DO NOT GIVE THEM YOUR BUSINESS WHAT I AM ABOUT TO SAY HAPPENED TONIGHT 9-18-2019. I have never left a review like this or been treated like this in my entire life. My heart aches so much right now. Please read this until the end. I am the mother of 6, a wife and have a masters degree in business administration. Unfortunately I also have cancer. I am having surgery tomorrow and spoke to someone at the hotel before I booked my room. I live close to this hotel in our home with my family and the hospital I am having surgery at tomorrow is near by. I knew the preparation for surgery tomorrow was going to be difficult and I did not want my children or any of my family to have to endure my suffering tonight. To get through the pain and time I am facing we decided it best for me to get to be alone tonight but near our home in case I needed my husband or someone to come to me. I spoke to a male employee at the hotel when I booked my room about getting a late check out. The plan was to go directly from the hotel to the hospital tomorrow but my check in at the hospital is at 2:00pm. I called to see if I could check out at 1:30pm and that is what was agreed to by the man I spoke to when I booked the room. I was told by him that if there was going to be any issues at all he was leaving a message for the manager and I would receive a phone call. Angel, the horrible women that discriminated against me when I went to check in said the man I spoke to no longer works there. I just made the reservation a couple days ago!!!!! Angel refused to allow me to speak to a manager and then said she was the manager for that shift which I am certain is entirely untrue. She accused me of cussing at her which I never ever ever cuss. My husband was standing right there because I am too sick and weak to be able to drive myself and again, surgery is tomorrow so someone dropping me off and picking me up was the idea. He too could not believe this women's horrible behavior. He is a witness to the entire thing. She refused the late check out I had been promised so then I said fine I have the key I will deal with it in the morning and she said she deactivated the key and did not complete my check in and was not honoring my reservation. By this time I was sitting on the floor because I was getting so sick and in so much pain. She yelled at me for sitting on the floor instead of the chairs across the room that they had in the area. I do not generally sit on the floor but sitting in a chair with my legs straight down is extremely painful. My entire family can tell anyone I do not sit in normal chairs right now almost ever. Even at our kitchen table. I can't. Angel then proceeded to say she was calling the police because I was sitting on the floor.........Can you believe it? I am crying by this time and my husband had to just help me up and back to our car which I had a hard time walking to. He helped me get all the way back home where I am sitting in agony as I type this

Econo Lodge North Academy 1075 Kelly Johnson Blvd Colorado Springs, CO 80920 719-260-6969 I booked this hotel on April 13, 2023 at 8:55pm My stay was to be for 4 days. I checked into the hotel on 4/25 at 4:38pm by JPATEL according to the paperwork. The total amount of my stay was to be $249.53. When I got to my room I found it to be minimally ”OK” as I did just a quick scan and go. Hind sight, I should have ran for the hills. I didn't look that close at the room until my daughter dropped me off. Upon checking, the room was quite disgusting. Had it not been so late that night and had I had transportation I would have left and booked a different hotel. The whole hotel needs to be condemned. I called the customer service # that same evening and talked to them about the room, asking them what my options were. They told me I could check out early and go to a different hotel. I booked the new hotel that same day after my daughter came to get me. When I returned to the hotel to pack and tell them I was leaving early the man working the counter was an asshat to me. When I went to do the checkout the lady who checked me out didn't give me any hassle, she gave me a receipt and told me it'd take 24-48 hrs to see the refund back to the card. Well today, May 1, the refund hasn't showed up. In fact the whole amount of $249.53 was charged to my card and it has been processed through. So the transaction has been paid. I of course called the credit card company to dispute the charge. They didn't give me any hassle either but she did ask me what was wrong with the room. I told her let me pull my pictures that I took and I'll give you all the details. Well she ran out of room on her form before I got even halfway through my list. This is just a very, very brief explanation of the issues. I want to make sure people are warned as soon as possible let about this hotel. If I could give this hotel a negative rating I certainly would. Please DO NOT stay at this hotel.

Love the way the rooms smell great costumer service