Hotels Near East Plano Islamic Center (EPIC Masjid) in Collin County

The hotel was conveniently located right off of the toll road. Our room was extremely clean and smelled amazing! There was good quality shampoo in the bathroom, not your typical cheap hotel shampoo and bar soap. They had dove products! The complimentary breakfast was really good. Muffins, bagels, hot fresh cinnamon rolls, pancakes, and chobani yogurt. The staff were very friendly as well. I would certainly recommend this hotel for anyone looking for an affordable hotel room this is certainly the place. Also conveniently located 25 minutes from Rockwall.

Me and my fiancé loved the experience with tru they were very nice and the room was very clean and comfortable we will definitely be coming back and bringing our other 2 kids ❤️.

From IHG: ”...redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness...” There's talk the talk, and then there's walk the walk. Given the condition of our room and this facility, we're pretty certain it's just talk. Clear/obvious signs that someone was in a hurry getting this room ready: the sofa was filthy (covered in food crumbs & hair; the fabric had a 4” gash in it); the carpet had not been vacuumed, the bath tile was not swept/mopped. The hanging lamp in the corner was busted/crooked. We actually checked our sheets twice to be sure that they had been changed. In addition, the hall carpet had stains, the eating area near the lobby was not clean, and both stairwells were filthy. All this on a weekend where, according to the desk attendant at check-in, was no where near at capacity. This has not been our experience at other Holiday Inn Express locations, and we acknowledge/hope that this particular weekend might have been a fluke.

Because of the new decoration, it is relatively new, the environment is not bad, because it is relatively biased, there are not many people currently staying. But there are a few problems 1. Bathing water and oil, wash your face with soap, always feel that the soap can not be washed, the shower is also 2. Washing machine and dryer is very dirty 3. Originally saw the comments inside said many nearby There are no Chinese restaurants in the vicinity. It is basically necessary to drive for more than 15 minutes to find a more authentic Chinese restaurant.

Stayed here for four nights. Absolutely love this place! Great amenities, great staff for the most part. The pool tables and full breakfast is incredible. Location is prime. However, make sure you communicate and inquire as to the daily rate. It can fluctuate significantly without your knowledge. Just keep that in mind when extending your stay.

Breakfast is good, it is suitable to arrange shopping next to Allen Ole, can bring children, there is free parking, far from the city center, 40 minutes by car

The checkin was great with “Monice”, however we had to request bedding for the pullout sofa after getting to the room late at night…I assumed there’d be bedding in the closet, but no dice. The reservation was booked under my spouse’s name “D. Miller”, but I was added as a guest checking in first. The next morning, I booked a points only reservation for 5 days, however before leaving the room to be checked into the points only reservation, I felt bugs crawling on my ankles as I sat working at the dinette table! The critter took a bite, and I jumped up to see if it was a bed bug, however it didn’t appear to be one. After inspecting the room and bed, they were everywhere! We called the front desk, and spoke to “Pharon” who’s response couldn’t have been less empathetic to my concerns. We packed up everything, and checked out! While checking out, “Pharon” explained that she’d “opened a case” with Marriott, through she never explained what that was or why she was “opening a case” on our behalf. She confirmed that she was canceling the 2nd reservation I booked with points, however several days later the room was still checked in, and to date my points haven’t been returned to my Titanium account. I went back to the hotel a couple days later to inquire why, and also to ensure that I wasn’t charged for the first night due to the bug infestation. “Truveda “ was polite, however she stated, “We can’t make any adjustments, management has to do that.” Ok, so I asked for a call, left, and never heard from management at the time of this review. I called a few days ago, and the room was still checked into their system as occupied by us ever though we left the hotel on March 18th! I asked again for management to call, and no response. I called back the next day, spoke with “Lina Yeh”, the AGM who assured me that the situation would be taken care of. She explained that the hotel was giving me 5000 points for my “inconvenience”…I explained that was woefully inadequate and asked for a refund of the first night which I thought was polite than most other guests would’ve been given the circumstances. She indicated that wasn’t possible, but upon doing further research, she discovered that my reservation was still screwed up because she thought I was asking for a refund of 5 nights for which I didn’t even stay at the hotel! She promised a follow-up call to address my request for a refund of the night we “slept with bugs”, because she had to “check with management”, but I thought she WAS management…then it became clear to me…this was a franchised property! They’re notorious for bleeding hotels dry and screwing Marriott’s most loyal guests in the process. Anyway…I’ll be following up with Marriott Customer Care to get assistance in getting this resolved.

Eight weeks...that is how long we stayed at this hotel. We thought it was ok at first. Then we started noticing shady characters hanging around. This is because some sort of charity has made a deal with this hotel to house troubled people. Also the hotel has made other deals to have work done on the rooms, lobbies and other common areas. The ”contractors” hired for this work bring their friends and children to the hotel to ”hang out” while they work. The of course there is the element of crime. It is happening on the premises and the management and staff are indifferent with the fact that their guests are becoming victims of theft. Several cars have had their catalytic converters stolen from this hotel's parking lot within the last couple months. This hotel should be removed from the Marriott portfolio. While the housekeeping did their jobs and would clean about once a week, the hotel is suffering from sub par maintenance and shady ”renovations” . They did have basic breakfast. And when I say basic, I mean basic. This hotel is becoming a lost cause and will soon be only suitable as a half way house or other subpar facility. When you consider how many good reviews they get, you wonder...well I will post this review...see if it disappears. We did have our catalytic converter stolen and have had to put up with the nonsense we observed during our stay. I am sorry but, I would and will advise others to avoid this hotel.