Au Fil de l'Eau

Disappointed because there was no reception, the kitchen light worked 1 time out of 2. The toilet flush got stuck. Cobwebs in the bathroom. No access to the jacuzzi... supposedly it was reserved, my husband didn't see anyone... on the other hand Very good bedding. But for 2 nights and disappointments it's expensive and we won't go back.

We booked the large family gîte. Magnificent setting but a lot of malfunctions (a top floor without toilets, broken, showers blocked or without pressure, sauna not adjusted on arrival and cleaned from 9 a.m. on Sunday and not usable…180 euros however…), leaking fridge, towel dirty in a room, surface cleanliness but questionable. ..very dirty toilet bottom, fridge. , microwave, trays, kettle not usable…. Host qualities that the host does not possess for a gite in France, no welcome, no attention, summary information on the facilities (sauna, garden, etc.) and at the slightest remark, aggressiveness of the host, change in the good will from Madame of the departure times (had given us 5 p.m. then the day before announced 3 p.m. and “released us at 12 p.m. with verbal threats when she received a remark (“my husband is going to come and get you out of there if you are not happy! I'm going to charge you one more night at 400 euros if you don't get out of the way") (gendarmerie trace from us) presence of a Malinois dog with an electric collar in the park and on the loose ("it's his place). he can walk around even if it is rented") and the host allows himself to enter the gîte when it suits him without warning the occupants. Worst gîte experience, how can such a person become a host of a gîte in France. .? Are inability to respond to problems, aggressiveness, threats and omnipotence the new qualities of a gîte host in France?

It is clear that you are not even able to satisfy your customers while your general conditions of sale are more than approximate. Who can say when the rental deposit will be collected, let alone the balance? Take out your crystal balls... As for payment by holiday vouchers, according to these same CDV it is possible to do it on the day of handing over the keys but you must have asked for it before....but you also have to guess it 😊. Obviously no solution can be found, the software does not allow it. On the telephone, payment of the balance is made in 45 days, and everything is indicated in the CDV here…..I am still looking for these famous 45 days…. III- RENT-RESERVATION The amount of rent, possible charges and security deposit are indicated on your contract. The amount of the deposit must be paid when booking, the remaining balance payable in advance or upon handing over the keys, upon arrival (in this case, the balance will be paid by holiday check or cash: for counter any increase in unpaid checks). If the amount paid constitutes a deposit, the contract is irrevocable. WHERE ARE THE SAMPLE DATES ?????????? For my part it was the entire amount 40 days from the rental, you will understand. But the icing on the cake is the cancellation of the reservation at the request of Mrs. THIERARD AUDREY refusing to rent the cabin to me arguing the because I am litigious. No, I'm just angry at so much incompetence. Wouldn't customer satisfaction be the basis in your business? change to then.

Nous avons passé un merveilleux week-end en famille dans le grand gite. Audrey nous a chaleureusement accueilli et était aux petits soins pour nous. En effet, nous avons pu arriver 1h avant l heure prévue, repartir plus tard également et nous avons même pu recharger la voiture sur la borne électrique qui est sur le domaine !!! Le site est absolument magnifique, il ne manquait absolument rien dans le gîte qui était parfaitement propre !!! La literie est impeccable et confortable. Nous avions réservé le jacuzzi pour le week-end, il était donc privatisé pour notre gite. Des barques sont également à disposition gratuitement pour une petite ballade sur l étang ainsi qu un terrain de pétanque et des balançoires. Tout était parfait, nous reviendrons prochainement pour un autre séjour !! Encore merci Audrey.