Baymont by Wyndham College Station

Good breakfast options, nice rooms, well lit on the outside

I chose this hotel because it had great ratings and a low price. The ratings were accurate. I had a good experience here and would stay here again.

Check-in was quick and friendly. Unfortunately when we walked into our room we found the bed unmade so had to return to the desk. She was very apologetic and quickly moved us to another available room. Room was nice with average comfort bed and decent shower. Overall good value.

Everything was pretty good except check in. We did arrive early (at 2:20) and were told check in wouldn’t be until exactly 3:00 because housekeeping was behind. We choose to wait in the lobby with our bags because we needed to get into our rooms as soon as possible to get ready for a wedding. Around 2:45 they said one of our 2 rooms was ready and checked us in. But when we went up there it was not ready as housekeeping was still in that hallway working in all the rooms. We went back down and the staff was gracious enough to offer us the Meeting Room to start getting changed so we wouldn’t be late to out event. At 3:00 I went to check the room again and I think ot was cleaned but the keycard wouldn’t open the door. Went back down and was told that wouldn’t be our room after all. Was given new rooms keys and was finally able to get into our room around 3:10. The other couple in our party still didn’t have there room until we were heading out the door at 3:30. There were at least 4 other families that were also in the same situation waiting for rooms. I don’t know if this is a regular issue for them or not, maybe it was just this particular day, but it was kind of disappointing. Breakfast was OK but nothing special. But at least they did have some hot things like sausage and biscuits and waffles. Better than nothing. Staff was friendly and tried to be helpful.

The room was not ready. She said I would have wait indefinitely or leave. The lady working the desk was very rude. The place was run down and dirty. I booked another hotel and ( Hyatt Place ) left. I would like to be reimbursed because the experience was horrible and I was not provided a room.

I liked the place breakfast ended at 10:00am but you are still able to get coffee. There is a gas station next to the place walking distance. The bed was very nice and I slept well.

We were extremely disappointed that the elevator was broken when our room was on the 3rd floor. I do not understand why there is only one elevator for the entire facility. I was appaled that the cleaning staff had to carry their cart for dirty laundry up and down the stairs. This is inhumane! You at least need a service elevator for them.

I had 5 min to book a hotel and I picked this one. I am so happy I did, the room was very clean, beds were soft and the AC was cold!!! I was so happy to see they use dove products because thats all my family uses. The breakfast was great, we loved that there was a hot breakfast as well as quick grab and go and cold stuff. Overall, I will definitely be staying here again. When my kids and husband love the stay, I think it's an overall win for me. Oh wait forgot about the staff, they were soooo nice and extremely caring. I was there for the passing of a loved one and they had hearts of gold and full of kind words.

Overall, my stay was great. The room was more than I expected and was perfect for my family’s needs. One of the best night’s sleep I’ve ever had at a hotel. One issue that must be addressed is the morning front desk employee. We came to the breakfast area just after 9:00 and found it empty. I went to the counter to ask if breakfast was going to be restocked. The clerk, who was sitting in a chair next to the vending machine, NOT behind the counter, said that no, it wouldn’t be, since it was “almost 10:00”. I showed her that it was 9:15 and she insisted that it wasn’t going to be. I remained in the breakfast area until 10:15 and observed the clerk taking her ease in the chair next to the vending machine instead of working behind the counter. Several guests checked out during this time, and she still didn’t move. Additionally, I observed other staff members restocking items in the breakfast area. I’m sure that whatever she was doing on her personal phone was very important. I hate that her behavior is the lasting impression I have of my wonderful stay. I just thought that you should be aware of how your staff interacts with your guests in case you were not.