Top Hotels in College Park with Spas

I spent two nights here and it was very pleasant and I have no critical issues. However, I would like to compliment two of the staff at The Burger Place restaurant, Kristina and Rochelle. They were very nice and helpful and made my dining experience wonderful, especially after returning from a two-day overseas trip! Steve at the front desk was very nice and helpful as well. Thank you to all and I will return as soon as I can.

The room had a pissy smell and the carpets had a smell they need to change the carpets on the floor, no continental breakfast , no ice . The pool are wasn't open it look a mess . The service was ok .but when you call the service desk no one answered. You had to go downstairs

I didn’t read the reviews as I ended up in Atlanta unexpectedly after good old Southwest cancelled my Austin flight & Atlanta was my only option to get back home. I’m glad I didn’t anyway because I probably wouldn’t have booked it but I have nothing but good things to say about my 1 night stay. The neighbourhood probably isn’t the best but I wasn’t here to sightsee The shuttle came quickly & the journey from the airport took less than 10 mins The hotel was bright and clean & the lady on reception was very friendly & welcoming. She acknowledged my IHG platinum status & I was checked in very quickly I had room 616. It was spotlessly clean, modern & comfortable with all the hoped for amenities. Fridge, hair dryer, microwave, coffee maker, iron etc. It was also quiet & the air conditioning unit was good as I like a cold room. Clean bathroom with a great shower. Breakfast this morning was also excellent. Bacon, eggs, muffins, pancake machines, juices. They also have free coffee & tea available all day. Didn’t use pool as it’s chilly but it looked clean The lady at reception this morning let me keep my room a few hours longer & was also really lovely. Everyone I encountered smoked & said good morning. As a lone British female stranded in Atlanta I felt safe, comfortable & welcome & I would happily stay again should the need arise Ps I didn’t see any homeless people sleeping in the lobby?!

I booked this hotel since I was landing in Atlanta at 2am, and just needed a place to crash for a few hours before I could pick up my rental car. When I got there at 2:18am, I was told they had had a flood, and didn't have a room for me. I was forced to go walk to another hotel and try to find a room. At 2am. The night manager was very kind about it and gave me the owner's name and phone number, and told me when to call to get ahold of him. When I called this hotel to inquire about having my last minute room reimbursed, Grace, the manager on duty, got very snippy with me, telling me it wasn't the hotel's fault that an irresponsible guest left their bathtub overflowing. I told her that I understood but that it was not my fault either, and that I was the one left stranded at 2am. She did not care. She refused to let me speak to the owner, telling me that he was too busy to speak to me. She said there was nothing they could do for me, and when I tried to press the issue more, she hung up on me.

We stayed at the Renaissance Atlanta Airport Gateway before our flight to Mexico. The check in was so easy and the front desk staff was so nice. They answered all my questions concerning leaving our vehicle and the checking out process once we returned. Since we had an early flight, we stayed an the hotel and ate & visited the bar. The food was good and the bartender was so awesome. It was a nice evening so we took our drinks and sat outside for a while. They have a very nice outdoor area to have drinks and/or to hang out. The room was wonderful - very spacious. The bed was so comfortable and the dark curtains made it extremely easy to get to sleep early. I definitely recommend!

I just checked into this hotel and this is the single worst hotel in the IHG portfolio and it’s all because of customer service. Clearly there is no training provided and it’s not regarded. I walked in the hotel with my grandson and was not greeted by the (apparent manager Brad Tolliver) or Ashantia, the front desk clerk. She promptly asked for my name and picture ID. There’s a wheel out front for Club Members to spin and win things so I spinned the wheel. She paid no attention nor did she bother to ever acknowledge if I was a reward member. I asked her if there was a room available on a higher floor. She said “no, your room is on the 2nd floor”. I said ok. Sigh. She’s not nice. But I’m gonna keep it in the road. She asked if I was parking a car. I said yes but at the time there was a party coming out of the elevator who was talking so I couldn’t hear her. I asked her what she said. She looked up at me and rolled her eyes and never repeated herself. She took my credit card. Said that the parking would come out of the incidentals. (I know that my parking is included in my rate but I’m trying not to be confrontational). She walks away and doesn’t say goodbye. Just drops my keys. Doesn’t say where the elevator is, welcome to the indigo… nothing .. just disappears. I ask Brad Tolliver if there is a manager. He states he is one. I ask him if he’s ok with her behavior and level of customer service and he’s silent. He says nothing! Not a thing!! I can’t get past that. This hotel isn’t nice enough to deal with bar customer service. It needs updates but if the customer service was better it would be tolerable. The area of town is sketchy at best and it’s noisy because It’s Right by a roadway. It’s a no for me.

Checking in was fast with friendly staff. Very near Atlanta airport rental centre if you need to return a vehicle. They also have a shuttle service. You can order food if you arrive early from a third party. Menu has a lot of variety but appears to favour Chinese food. Overall my stay was pleasant And I will stay here again. Room was comfortable.