Guest User
February 27, 2023
Several things. I have travelled the Caribbean for over 20 years so my point of view is comparative. The front desk was very unfriendly and unhelpful. No welcoming smiles. I stayed in their Superior Room, so paid a premium and had certain expectations as a result. Things that did not work in the room: No outgoing calls, if you want to call local, you have to go to the reception desk and wait. Seems minor, but no pen and paper in the room. I asked for some to be brought to my room and they never delivered. No alarm clock. They said they did not have clocks for the rooms. The TV did not work, had to have staff come and adjust the settings. The microwave blew up on me. The refrigerator looked like it had been thrown down the hillside, it was all banged up! The kitchen cupboards were not clean, food stuck on handles. The sofas were not clean, they were stained. The safe deposit box stopped working so ended up having to wait for a repair person to come to the room to get my things out in order to leave. The shower had a dead bug in it for 2 days! During check out I went over the bill asked about charges for the taxi, I was told both were included (to and from airport), but when I was at the airport and heading to the Gate, the taxi driver approached me and said I had not paid! The person from the hotel was on the phone saying I owed the driver $60.00 even though the front desk person at check out said I had paid. Befuddled and did not have time to argue I paid the driver. Once home there was a charge for the car rental with a 3% surcharge because the con-man car rental guy at the hotel could not get his charge card device to work. Staff said they tried to call me, that is a lie and at check out nothing was said to me about the car rental. I was told he used the hotel's device, so they charged me an extra 3%! SCAM! We argued back and forth to resolve. Besides the view, sadly I cannot say much good about this hotel.