Sheraton Cascais Resort

Excellent resort estate and service is outstanding , and pool is best !

Very disappointed with this Sheraton! Dinner buffet 40 euro is terrible! Quality of tower and bathrobe very bed! The extra bed is very low and uncomfortable! The staff did 2 times wrong changes in my bathroom ( i had no conditioner and they give me 2 times shampoo instead) terrible wifi signal in the room! First and last time at this Sheraton!

3 night stay in this exceptional hotel. Our room was clean, tidy, very comfortable & beautiful presented & maintained daily to a very high specification. We were half board - the breakfast choice was excellent, a choice of continental & hot dishes plus a range of items ordered directly from the menu - the omelettes were delicious. We dined every night in the Glass Terrace - the menu choices & quality were both excellent. One night there was an additional buffet choice which was equally as good - understand they only use this option when the hotel is very busy. The pool area was spotless & beautifully maintained - with a good range of snacks & drinks available. Aside from how excellent the hotel is, the thing that sets this hotel apart from any other Marriott Bonvoy hotel we have used - and the number is extensive - is the extraordinarily fabulous service we received from literally everyone we encountered - from the check in staff, the Glass Terrace staff, the Pool staff & the house keeping staff. In particular a big shout out to Miguel who is the ultimate ambassador for Sheraton Cascais. He was so welcoming & attentive throughout our stay - on our last night, our 38th wedding anniversary, he absolutely went the extra mile & made the dinner very special. Also Thomas in the bar was excellent - introduced us to Portuguese tarts with cinnamon which was a revelation! All in all would absolutely recommend this hotel across the board - they set the bench very high! Muito obrigado!!

Fantastic hotel with some of the friendliest staff I've met on my travels to Portugal. I stayed in a suite which was of a good size and very clean and modern throughout. Food in the restaurant was brilliant, especially the desserts which were laid out on one of the evenings as part of the buffet! The red celvet cake was my favourite! One of the restaurant team, Ali, stood out in particular with his enthusiasm and friendly nature. He is an asset to the hotel team!

Very disappointing. From the check in where we were informed of a resort fee of 18 euros a day in order to access wifi, gym and pool towels to the restaurant which on day 3 stopped a la carte (which was included in our package) and had a really poor buffet. The explanation was that there was a conference group staying! Buffet had only 2 options, both of which very unappealing. Dried out bread, empty salad bowls and sweaty cheese. It took much discussion to resolve the issue and for last 3 days we had the original a la carte. Serving staff were excellent especially Miquel and Maria. Thanks to the managers for resolving a bad situation which spoiled our enjoyment. Ambience and rooms lovely but everything extra costs and not what the hotel advertised. Based on this experience we certainly won’t return.