Guest User
January 31, 2023
The score given mainly refers to the little attention they give to the customer. Since the room does not have a minibar, I asked the staff to keep a box of lactic ferment supplements in their refrigerator. On the morning of departure, I forgot to take them back. I realized it on the train and immediately contacted the facility, kindly asking them to send me my lactic ferments by post, obviously at my expense. The joke consists in the fact that initially I was told that there would be no problem in sending me my product, but despite my requests they no longer responded. The mistake was mine, but I would have appreciated a negative response from the beginning. It would have been an 85 cent shipment, 3-day regular mail within Portugal. They lost it for a few cents, what a shame!! In addition to this, the rooms are not at all soundproofed, it seemed like we were all in the same room, the window frames are older and do not close properly. The door is the same. The cleaning staff starts work at 7 in the morning making a lot of noise.
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