Guest User
September 3, 2024
Coco Lagoon by Great Mount is a property that clearly reflects the love and affection of its owner. The design and architecture of the resort are commendable, showcasing thoughtful planning and a genuine effort to create a beautiful and serene retreat. It’s evident that a lot of heart went into building this asset, making it all the more disheartening to see where it currently stands. Unfortunately, the resort has completely missed the mark when it comes to service and upkeep. Cleanliness and hygiene, fundamental aspects of any hospitality experience, have been overlooked, leaving much to be desired. The service is inconsistent and lacks the attention to detail that a property of this caliber deserves. I sincerely hope that Sajith and his team can get their act together and restore Coco Lagoon to its full potential. It’s a place with so much promise, but without proper maintenance and a focus on guest experience, it risks falling short of what it could be. I also hope the owners realize the difference between the vision they created and the reality it has become. This property deserves better, and with the right changes, it could truly shine.