Sandcastles Holiday Apartments

If you want a clean, well looked after property with excellent customer service, don't book here! Apartment 218 was disgusting, so much so, that when we checked in for our week away, we had to go to Aldi and buy some cleaning products, so I could at least get the apartment to a state that we could stay in and no toilet paper. The door of the apartment was left wide open, I presume that was done because of the funky smell it had ( to air it out). If try to cook, the electric cook top was extremely old and the range hood simply didn't work and above all it was filthy dirty, no washing liquid and only one dish washing tablet. The microwave was also filthy. The black mould in the bathroom was horrendous along with the mould in the shower, the toilet door handle was falling hanging on, hot water system in one of the cupboards, fans full of dust and peeling paint, and rubbish left in draws of bedside tables from previous customers.The whole apartment felt like it had not been cleaned for months, the air conditioning system remote was missing a battery. I tried several times to go down and talk to someone in reception, but on the only day someone was there, they made it clear that they couldn't help me and that they would pass on a message to the owner/caretaker (as she had her child in the car and had to go), I never received a call or any sort of communication. I spoke to someone called Mel on the Thursday before checking in ( we checked at 5pm on Saturday) as was told to come down on the Sunday or Monday to fix up the bill. When I went to reception on Sunday, there was no one there, when i went on Monday, no one was there. What i was most annoyed about was the fact that Mel told us that we could fix up the bill on premises, but on checking our bank statement on Sunday afternoon, we realized that the payment had been taken out, with out any notification. Very badly run and very unclean. Find somewhere else to stay.

Great location and comfortable apartment. The pub and the beach are located right next to it. Free convenient parking and a nice pool is available. Close to all other locations as well. Helpful staff and easy to book. Located at a quaint lane. No disturbance.