Best Hotels near Vanhoff＇s Garden Center, Coeur D＇Alene

Throughout my stay I've received amazing customer service from both management and staff. Friendly,informative,personable and funny along with going above and beyond to help with a problem involving a bank error while staying here. Tina,Jessica and Jesse were all so amazing and welcoming. Super clean rooms,plenty of amenities and just an overall really chill environment that was more than suitable for myself and my young son. Would definitely recommend to anyone for any reason.

Except the breakfast coffee, nothing to complain during my 5 nights stay. The staff is friendly and helpful👍

Great Stay.

Upon arrival, I was received by a very knowledgeable front desk staff member. He was very thorough in providing an overview of the facilities, and made it easy for us to unpack and go to our room. About 10 minutes after arriving in the room, the phone rang. It was the front desk staff member asking if we were pleased with the room and had any questions. I don't think that has ever happened in ANY hotel I have stayed out. Impressive!! The room was exceptionally clean and comfortable. One of my visitors in currently using a walker, and she found the facilities very good for her needs. The shower had grab bars that made it easy to use. I found the bed very comfortable. One of our guests though found the bed to be too firm. Our only ”complaint” was that the heating and cooling system needed some directions to help us use it properly. But for the cost, we were very pleased.

Our hotel room door didn’t shut properly. Clear signs of the door being previously kicked in and terribly “repaired.” The deadbolt takes some work to close from the inside. You can see into the room from the hallway with light and noise coming right in. I should’ve known something was wrong when we checked in and were told that the handle to this room “pulls up, not down.” The door doesn’t properly shut. We went to the front desk to talk to someone about this. He said he’d speak with a manager and call us in a few minutes. He called our room and advised that he could only move us to a room with two Queen beds. We asked to be moved to a similar room and this is the last one of this room type. The front desk person hung up on me after he was repeating himself over and over. He was awful. No compassion. No empathy. No understanding. His name was Joe. We’ve pleaded with him our concerns. We went to the front desk. Joe had a phone in hand and was threatening to call police and have us leave!!! All because we want to feel safe with our children! He called the manager who was going to move us to two rooms with two queen beds and then move us back to this room after it was repaired. Joe was originally not willing to offer us that second room as I explained one room with two Queen beds would not fit our family of five. Once we went back upstairs, we tugged and pulled on the door until the deadbolt finally worked. We returned the keys to the front desk for the other two rooms. Later that night when we opened the sofa bed, it was broken. We went to the desk and showed him pictures of the broken sofa bed and the sheet that was on the bed with potato chips all over it. He explained that if we stayed in the existing room for that night, they could then move us to a similar room the next day for the remainder of our stay. No one would touch our things and we could move them when we return that afternoon. I stopped at the front desk the next morning to confirm what we were told and that our things wouldn’t be touched and also to again tell them about the door, sofa bed and the dirty sheet. A women behind the desk said that they don’t put sheets on the sofa beds but that whoever cleaned the room last must’ve put a clean sheet on the bed BUT they must’ve been eating potato chips while she was working. This is not taking ANY ACCOUNTABILITY! The next day we moved to the room above ours. This room did not have a working bathroom fan and was extremely dusty and dirty. I thought that with all of the issues we had, the manager would want to talk with us and try and make things right. Check in with us. Nope. She never did. This is unacceptable.