Moselland Hotel im Enderttal Zum Onkel Willi

Our hosts recommended this restaurant to us. It was close by, had a good rating, and the photos of the interiors looked charming. We couldn’t have foreseen the terrible service. Now that I think about it, I should have paid more attention to the negative reviews. We entered the restaurant, waited for a waiter to approach, and asked for a table for two. The polite and friendly waiter showed us to our table, handed us the menus, explained the special of the day, and then left so we could decide what to order. Soon, the lady we had seen at the reception came to ask what we’d like to drink. I asked if they had Glühwein. “We drink Glühwein in winter,” she replied disapprovingly. “Okay,” I said, and admitted that despite the large selection of wines on the menu, I wasn’t sure which one to choose, as I know very little about wine. Instead of asking what we planned to order and recommending something to go with it, she remained silent. “I guess we won’t drink, then,” I said, feeling quite awkward. “This is a restaurant. People come here to drink,” she replied - extremely sharply and rudely. I realize now that we should have simply gotten up and left, but at that moment we were so disconcerted and confused that I just ordered a hot chocolate - the first thing I remembered from the drinks menu. I asked whether it would be possible to have it after the meal, to which she again replied disapprovingly, “No, drinks before the meal,” and left. I was at a loss for words in response to such rudeness. Only one other table was occupied, and I kept wondering if they had heard how harshly this lady had spoken to us. It was humiliating. Soon, the waiter came to take our order - potato soup and goulash soup (these dishes had been praised in the reviews). The hot chocolate was fine, but I could barely taste it as my mood was completely ruined. All the good spirits we had entered the restaurant with evaporated, and the entire time we waited for our food, we felt the sting of what had happened. We’d entered with smiles, greeted everyone, and been perfectly polite - yet this lady treated us like a doormat simply because we didn’t want to drink. Now we had only one thing on our minds: to eat quickly, pay, and leave this place where we clearly weren’t welcome. The potato soup was a bit different from the ones I’d tried elsewhere in Germany - I didn’t taste much cream in it. It was still delicious, the spices were well-balanced, and I enjoyed it (as much as one can after such humiliation). The goulash soup was also a success, with generous pieces of meat; my father was pleased with his dish. We asked for the bill, paid, and left - never to return. I should emphasize that the waiter was absolutely professional; I even felt sorry about the small tip we left, but it was the only way to express our dissatisfaction with the lady taking the drink orders. I can confidently say that she was the rudest person my father and I met during our 17-day trip to Germany, and that people with

Great host and nice rooms. We recommend to try the restaurant - the best we had on the trip.

The facility is on a very nice location. The food in the restaurant is delicious. It is clean and the room is okay. Unfortunately some staffmembers are rude and grumpy. I really miss the feeling of being welcome. Maybe it has something to do with the season but then you need to be professional.

The rooms are charming and clean…know a few things before you book…they do not speak English (only a problem if you do not speak German)..The dinner in the restaurant is by reservation only..the staff are very friendly and we enjoyed our stay…could add fans for those warm evenings