Versailles55
March 30, 2024
Thought I would try this pub with my Autistic daughter and her support worker for some lunch on Friday 29th. Pub was quite noisy due to it being the holiday weekend and children being present. We were looking around for as much of a quiet spot as possible due to my daughter's sensory problems and I spotted a table that would have been suitable for her. As I attempted to approach the table, we were approached by a member of staff, who I now know to be Jack, and asked if we had a booking. I said no we hadn't and I asked if we needed one to which he replied no. I pointed to the table I was heading for and he stopped us from using it . He said he was keeping it "incase 4 or 5 people came in" and tried to direct us to another part of the pub. I said those seats weren't suitable and attempted to explain why. He wasn't listening and rather aburptly said we could sit at another table that was further up the pub, and right under a speaker, and walked away. Had he taken just a few minutes to listen, we would have explained why we were trying to find a fairly quiet spot to sit in. It should have been evident to him that one of us had a disability. My daughter is an adult who was clearly being supported by 2 other adults and was wearing ear defenders. We decided we would not eat here now and only stayed for a drink in order not to cause any upset or confusion to my daughter by turning round and leaving immediately. The service towards a customer with a disability was poor and we will not be back.