Hotels near Museum of Surrey in Cloverdale

This hotel is really not of Holiday Inn standards. Firstly they charge the number of days stay and a $250 deposit as soon as you check in! And they took $500 deposit from someone else I know who checked in the same day. All the hotels I have stayed only take a token deposit to ensure the credit card is real. The some of the staff do have trouble speaking English, it seems they have not arrived from Punjab very long ago. The room we had did smell stale and musky. This is purely down to lack of refurbishment, with a couple of free standing lamps, the lighting is very poor. But it’s fairly clean despite its age thus not a poor rating. Try and get a room at the rear as there is traffic noise with a busy dual carriageway right outside the front. Swimming pool is very small, only good enough for kids. On checkout, I requested if they could store my bags as my flight was later in the day. They said they had absolutely no where to store them for a few hours. Whilst the staff are polite, they did not seem very helpful. Hotel seriously needs refurbishment if the rooms are anything like we had. And they need to stop taking full payment in advance with a deposit.

After the epidemic, the hotel has been renovated. Even the rooms without sea views are also very spacious. The opposite side of the road is facing the seaside, and next to it is Master Tian’s Hunan cuisine. Breakfast is served downstairs. can try

This place is relatively biased, and there are fewer taxis than there. The hotel is 1.2km away from lougheed station. It is very inconvenient to go by car every day in winter. This hotel is not a good choice for Chinese people, but this The hotel is relatively cheap. If you want to live a little better, it is recommended to be more convenient in metrotown. There is a small train station next to it. There is also a Regent Plaza and Datonghua Supermarket. You can eat Chinese food and buy some domestic ones. Other things are that there will be more Chinese people there. They can speak Mandarin, which is convenient for eating and shopping. After all, there is a large shopping mall there, and it is more convenient to take a car.

We are BW frequent guests in the highest member category and were staying here on points. At check-in, the front desk clerk said he would have to charge a $150 deposit. I refused and offered to cancel our reservation and go elsewhere. This was a simple, somewhat outdated motel with no restaurant or amenities and I saw no reason for a deposit. The clerk explained that some of their guests damaged their rooms. I assured him that would not happen with two senior citizens with a long track-record with Best Western. He called his manager, Mr. Sav Singh, who apparently refused to waive the deposit. Next the clerk suggested that I give him $150 in cash which he would return the next morning at checkout. Again I refused. This argument went on for quite some time and I told him it was getting late and we needed to go elsewhere. He finally relented and we got into our room which was clean and serviceable but very old looking with lamp electrical outlets and room fridge quite worn out. The clerk had kept insisting that he had to collect a deposit because it was the policy at their property. Afterwards, I went back to their website because I didn't know how I had missed that. The policy posted on the website states, ”Pet Policy: Pets allowed with restrictions, $20 per day with $150 refundable deposit (due at check-in).” As we had no pet, it was completely out of line for the clerk or the manager to demand a deposit from us. After staying at Best Westerns often for the past 20+ years, we can say this was the most unpleasant of all!

The place is centrally located next to “gateway” station and takes 30 mins to go downtime. The staff is superb and treat you like family. Especially Tarun who is on night duty and manager Mrs Nav Would highly recommend this place

Free breakfast The pool has a children's slide that is perfect for kids. The neighborhood is very close to the shopping center Hotel environment is very new, service is very good recommend

The location was very good and near to all essential places and amenities. The rooms were very clean and service was tailored to customer needs to avoid contact with clients who did not want it. Access to food and entertainment is so close and available. Excellent front desk and customer service.

They advertise their rooms as having air conditioning but this is not true as the room we were checked into had a evaporative air cooler. The cooling system in the room didn't work and they were completely aware of this but did not mention a single thing to us at check-in. We had to constantly fill the bucket from the air cooler with ice cold water in order to get any cool air in the room. They told us it should last 8 hours but the machine started beeping at 3:30am after we had just filled it with ice cold water right before bed. It's ridiculous to have to go fetch ice and change the water out in the middle of the night. We were told that they were fully booked and they couldn't move us. There were also lots of mosquitoes in the room - our best guess was that the big bucket of water from the machine made it a nice environment for them. The nights were hot, stuffy and annoying with the mosquitoes bothering us. We were not able to have a good nights sleep at all. The toilet and bathtub are also not renovated. The toilet seat was peeling and really disgusting. The bathtub does not drain well at all when you are showering. The room we were assigned was also right behind the elevators. Whenever the elevators were in use, we heard banging all the time - even in the middle of the night. We usually ask for a room away from the elevators but we haven't been able to access our rewards account to see if it's still noted despite asking for password reset help multiple times and having no response. Cleanliness was also a problem - the floors were sticky and they haven't cleaned under the sofabed in a long time. Housekeeping also asked us one morning if we needed our room cleaned and we declined. That night, we had a card slipped under our door indicating that they will do a wellness check within 24 hours since they haven't heard from us - we just spoke with them THAT morning. We've stayed here many times before and spoke highly of this hotel but we will no longer recommend it to anyone.

We were fortunate to find this property after the original hotel we booked gave away our handicap room. The staff was accommodating, understanding and extremely helpful. The rooms were clean, and the complimentary breakfast was perfect. I would recommend this property for anyone looking for a safe, clean place to stay. The staff ALL deserve kudos from the front desk, to the maids and the lovely ladies making breakfast. Top notch property.

And its satisfaction! The two landlords took the initiative to upgrade the room for free. There was no breakfast, and they made breakfast according to my preferences every day! The environment is elegant, comfortable and warm! The service is really the most satisfying time for all the hotels and homestays I have ever stayed in! Recommended to me a lot of friends! This will be my permanent place to stay!