Guest User
February 23, 2022
So, two importantish things if they matter, since no site I've seen has updates about them: no open pool and no free breakfast. Both areas exist, but the person at the front desk confirmed for me because I inquired about both that neither are available to guests at this time. This is my second visit to Clinton and my second stay at this hotel. My first stay was fine. For the cheap stay it was relatively unproblematic with a musty smell but a clean suite style situation enough to sleep and stay the night. That was only a few months ago. This stay was atrocious. My first room was unassuming, looked like I remembered and bed made, except there was used toiletries and trash and a backpack in the closet?? There was also no microwave. I had a call to make, but right after that, I called the front desk and they said they would change my room and did. The new room had three lights not working. The microwave made weird beeping noises randomly and the toilet ran constantly. Speaking of the toilet, guess what randomly I woke up to the smell of literal crap and a flood from? Now, it was not like a huge huge flood, but toilet water spilled from the bathroom and into the area in front of the bathroom. I woke up to a huge puddle and didn't know what to do, so I called it in. The woman who answered said she would bring a plunger and hung up before I could tell her a mop was necessary. When she got to my room, she handed me the plunger while I was standing in my pajamas and then suggested I put a towel down to clean it up. I looked at her, she didn't have a mask on, but with my mask on I gave her my best "really?" face and I proceeded to tell her I jumped over the puddle to get the door as is and I was in flip flops because I just woke up, so I was not going to obstacle course my way into the flooded bathroom to get a towel to clean the said flooded bathroom that flooded when I was asleep. She gave me a look before suggesting she could call her husband to fix it. The man who came next (not confirmed to be her husband) proceeded to frustratedly inform me I caused the water which leaked in his apartment two stories below (which- I told him I was upset as he was and I woke up to it to which I think I gained some little bit of empathy) and he grumbled in some other language for a good 5-10 minutes while he vaccumed (yes, vaccumed) the water up and then mopped before leaving a machine from the hallway (dehumidifier?) in my room. I was not compensated in any way for this trouble or offered a new room, not that it would have helped at this point, and a room is a room when it is rainy and humid outside and no less expensive hotel has any rating somewhat comparable, not that this one is the best. I may have gotten extremely unlucky, and I wanted to be and thought I was being gracious and should be as this location was a self described mom and pop despite having a name many other hotels have and self described staff issues, but the treatment I experienced was unacceptable