Voco Paris - Porte de Clichy
Latest booking 20 hrs ago
Unfortunately not an IHG hotel experience staying in this property. Being an IHG members since years this was the most awful experience. The hotel is under renovation which was not informed prior to the booking, I only got to know when I checked into the hotel. 1- The room which I booked was a premium room as shown in the website, but to my surprise when the room which was given was not a premium room. After raising this concern with front desk I was informed that the hotel is under renovation , the room shown in the picture is not available. 2- Expecting an Omelets in breakfast is not a big thing, but I was informed that I can only have something from Buffet. This was on 16th April Sunday and I was not late for the breakfast, well in time. 3- After a long day being with kids we decided to have dinner at the hotel. To my surprise I was told that in the restaurant they only have some snacks available. I again went to front desk and they suggested ordering food from outside. If you are not fully functional then you shouldn't be taking bookings during the renovation period. You have no right to spoil someone's vacation plan that too when you are accompanying with kids.