The Three Swallows Cley

Location: Highly praised for its proximity to Cley , East Runton, and scenic views of the church and surrounding green spaces.

I rarely feel motivated to give a bad review. Having eaten at this pub many times I looked forward to staying. Sadly the accommodation was very disappointing. The room, a double was very small with the double bed leaving less than 2 ft each side. Having a mild disability I found the very high bed difficult to climb into. I could not regard this room as a place to go to relax in. The one chair in the room was a wooden dining chair, not ideal for relaxing in. The TV was not working either. The staff were very helpful but seriously stretched as they were understaffed during the whole of our stay. The food was excellent but the experience ruined by loud rap music blasting out. This was apparently controlled by head office (Punch Group). A poor choice for a country pub mainly patronised by older clients. Many fellow diners were complaining too. We were not impressed either to be asked during dinner on our first evening to pay upfront immediately for the whole stay. I will not be recommending to any of my friends.

This pub has recently been taken over by Dan. Dans does not currently have a cleaner, but Dan thinks it’s ok to charge over £150 per night for a room which hasn’t been cleaned in multiple visits. Dan thinks ants in the kettle and dirty cafetières are acceptable. Dan thinks wee stains and poo stains on toilets are ok. Dans girlfriend who doesn’t work at the pub came for a visit and ended up having to re-clean our room. The pub floor is more food waste than carpet. Dan employs one member of staff to take breakfast orders , cook it, serve it and clean up. Dan only has one tea pot in the pub so only one table could have tea. Dans staff don’t smile, and have no customer service skills (except the breakfast guy- he’s great). Dan promised me a 50% refund for my stay, (which he agreed was unacceptable ) over a week ago and I haven’t received it. Dan did email me complaining that he is working 6 days in a row and hasn’t seen his kids all weekend as an excuse. Nice one Dan.