Holiday Inn Express & Suites Cleveland

Rude service, dirty room, no food to purchase from their snack section, dirt all over the lobby floor, breakfast was half assed, carpet was disgusting. Never stay here!! Furious customer.

Door in my room wouldn't lock. Water leaked into my bathroom from the room next door. Couldn't look out the window because my view was a entry door.

I liked the breakfast offering, the spacious room, and large bed. The price for the experience was not worth it. When I checked in, the desk agent was on the phone and did not great me. She finished that call and another call came in and she took that call and was on the phone a few more minutes....so I just stood there. Should have atleast paused the call to great me and say she'll be with me in a minute. Once I opened the door to my room, it smelled like stale, old carpet, or urine....Not a $165 per night room. I went to take a shower and it was a handicap set up. The shower wand was loose and did not stay upright and kept falling. I had to hold the wand in one hand and bathe with the other. Sheetrock repairs were poorly done...no attempt to make the texture look. Paint on ceiling or different colors blending onto other colors. Near the tissue holder is a completely different color from the rest of the wall. Long story short, I was born and raised in Cleveland but I have lived in Georgia for the past 20 years. I know this is a newer hotel and it does not look well maintained for the age. I would have stayed in Ruleville at the "Roach" motel for $65 if I new the room would smell the way it did. Luckily I was alone so I could deal with it but my wife would have wanted to check out. The front desk agent was nice I just think she needs better training on how to deal with phone calls and customers in the lobby. The condition of this hotel is all on "Leadership"

The room size was large and the bed is huge. Unfortunately, when I opened the door, the room smelled like urine. Sorry.....totally ruined the vibe.

The carpet of our room - 116 - under the desk and all around the h/a unit was very wet. We had no luggage holder for our luggage, and only 2 hangers. On the second day housekeeping took our dirty washcloths and hand towels and did not replace them. Only 5 weeks before we’d stayed there and everything was excellent!! Oh, yes, and the bedside lamp on the left side did not work.

Carpet in room was wet from flooding rains. Black mold on ceiling corner. Wall and ceiling crumbling in bathroom. Soap dispenser empty and broken. Hair from previous guests. The room smelled musty from being wet.

The condition of the hotel is terrible. The room door was not secure. Some lamps did not work. The toilet barely worked-had to flush several times. The shower head was broken. The room had an odor probably from carpet. The only saving grace was the great staff. Friendly and helpful.

I was called saying the online over booked, so I was asked to take a king bed with let out sofa instead of a double bed. We had ants in the bathroom and the room smelled dirty. Other than that the service was great.

Staff was friendly and knowledgeable. Breakfast provided ample choices Room was clean, hot water available the whole time Wi-Fi worked perfectly Missing 1 star for the un vacuumed hall floors. 4 night stay. I would stay again and also recommend to others. Turina