Guest User
April 8, 2024
We arrived around 4PM on time for the check in, but finding the reception wasn’t easy at all. Neither was the parking, when we finally found their backside parking garage no one opened the gates for us. No one was answering the phone either. My partner had to walk to the reception to ask them to open the gates. While we were standing in front of the gates still, more cars came and were waiting because the streets only fit one car. Finally parked the car, walked with out stuff to the reception and checked in. Hotel is a little bit of an Labyrinth too. Our rooms looked nice and big, we had 2 suite. In our room the curtains had really big holes so anyone could watch through. We had only 2 hangers for our jackets. The bed sheets were straight up terrible. In our room we had 1 smaller sheet over the mattress what was always slipping of so we were partly sleeping on the mattress. The big pillows were stuffed into a smaller pillow case what was very uncomfortable. We literally had to buy bedsheets because after asking room service they couldn’t help us. In the other room was some Plastik sheet over the mattress so I don’t know what was more comfortable. No sheet or plastic. I tried at least 20x to reach the reception one room service over their phone but no one answered or called back. The baths were clean and ok ok, there was just not really space to place stuff or the sinks. But we got fresh towels everyday was was also ok. The breakfast wasn’t really good either but we arrived late at 9:30 and breakfast is until 10. 20€ for it isn’t worth it. Spa was ok, swimming pool was always full the saunas were good too. Booked a massage, it was good. The wifi was working good. We had 3 tvs in our room but no remote was working. Also the cleaning people took our room card what was left inside the card holder for electricity, 😅 so we only had 1 card left