Hotel Mj Kingsway, Cleethorpes Seafront

Really clean and recently decorated room! Right on the sea front. I had to go through the back entrance as nobody heard my ringing the front door bell, maybe fix that.

We booked in it was all fine we went out came back to him kicking the door for us to get out even tho we didn't do anything wrong

I booked this place twice through two different booking platforms including OYO only to have booking cancelled by the owners the owners without a satisfactory explanation. It’s a totally unacceptable unprofessional hotel to let down customers in such a way

I don’t normally do reviews but on this occasion felt the need to. Having seen some of the previous reviews I nearly wanted to cancel but glad I didn’t. I really enjoyed my stay here, the guy who checked me in was very courteous. The room was lovely and clean, spacious, well laid out, it even had a fridge, the en suite was nice and clean with a shower that worked fine. The bed was at least on par with similar places I have stayed. The couple who I handed the keys in to in the morning were lovely and friendly and asked if everything was okay with the room. I really don’t understand all the negative reviews because I had no issues whatsoever. I have stayed in better hotels but also paid a lot more for them, I have also stayed in many hotels that have been nowhere near as good as this. I have given it 5 stars based on the good value it represented.

Booked online and on the phone for a disabled room for 2 people, was told they could accommodate us. When we arrived we were told that our room was on the first floor, upstairs, which was not suitable at all. My partner suffers from Multiple Sclerosis and uses a wheelchair, which I informed them of when the booking was taken. For the next four hours, we were kept dangling on the phone with 'head office' trying to resolve the double booking error they had made, as the in house staff aren't allowed to think or act independently. This finished with us being told 'we will refund your money in 3-5 working days, nothing more we are willing to do, tough luck'. By this time the last train to Doncaster (home) had already left Cleethorpes and we were stranded and £100 down. I would not recommend this hotel company to any disabled customers as their customer service is none exsistant. I can not even raise this issue further as there is no way to contact OYO directly and they refuse to co-operate with 3rd party intermediaries. Now I know why. There is no way to raise a complaint with them at all. Disgraceful discrimination from a bogus company operating outside inclusivity laws, without repercussions. Can anyone help me take it further? Thank heavens for the Premier Inn, who went above and beyond for a mistake they didn't make.

This place is absolutely trash run down untidy and way overbooked Clear signage on the door saying even if you have paid for a room there may not be one available!!! We arrived to find they had no room even though we had paid and confirmed the booking. We were met by very rude staff and owner. Who didn’t really want to help or have us there Never in my life have we seen such a horrible place for the money If you want my advice avoid this hotel it’s an absolute nightmare