Guest User
September 23, 2023
This hotel was supposed to be a 2 nights retreat and time away for the Wife and myself after a very challenging few months. The Wife recommended it having a family birthday meal here in the resturant a few years back. Which was at a very high enjoyable standard. I phoned the Dovedale Hotel before arriving to book a table to have a evening meal to be told the resturant side of things for evening meals have been stopped 2 years ago. When we arrived to the very small car park behind the hotel. Do beware of this as you can be blocked in by other vehicles parking in the bays behind you, nowhere to park on front of Dovedale Hotel as the hotel is situated on a small narrow side street. Reception was to a okay standard. When checked in the hall entrance was to a very outdated standared. The standard double room we stayed in was to a very bland standard, not very welcoming for £115 per night. The bathroom shower was full of black mould, rust, hairs, dents and chunks out of wall and years and years of dust & grime in slots of radiator. We left the room and spoke with reception not being happy and with the lack of resolvement of the issue asked for a full refund. The guy on Reception agreed the room was not upto par from the photos i had taken and showed him. He then informed me he would get the manager to ring me in the morning and checked us out. I rang the Manager the next day who highly lacked on managering skills. Refused to give me full refund after agreeing the shower was, his exact words dilapidated state! I asked if i could speak to owner, "They live in Spain" he replied, "i cannot give you their email address as it their personal information, Email me with your issue and i forward it to them!" Okay give them my phone number to ring me, "they will not ring you" 🤣 Think this so called Manager thinks Customers where born yesterday! Even for a standard double room the price was well over priced for, the manager words "dilapidated state"!!!!