Guest User
April 23, 2023
My stay at Travelodge by Wyndham Clearlake was the WORST experience I have ever had in a motel, hotel, or hostel. The person who checked me in was noncommunicative and tried to short me one room: I had booked three rooms, and he only checked out two to me (even though my credit card had been charged for three rooms earlier in the day); when I told him that I had booked three rooms, he ignored me. He also ignored me when I questioned why I incurred an additional charge on my credit card without notice (I received an alert from my phone). In addition to the terrible service, the rooms were filthy and unsafe. There were holes in the walls, the door frame was broken (it looked as though the door had been kicked in; pieces of the door frame were in the corner of one room), the floor boards were peeling up from the ground, the walls were filthy, the bathtub was dirty, the rooms smelled terrible, the blinds/shutters would not stay closed...