Suncadia Resort

For the price felt like the staff was not very friendly or helpful. It is a big property and overwhelming where everything is but even when you ask questions felt like you were bothering the staff . Saw a lot of two people staff members standing together talking but not helping anybody like they didnt want to be there. Was expecting more friendly And to bw more pampered for the cost. No signs for pool towels etc. Had to figure out everything yourswlf

Nonexistent service, super busy with weddings Don’t expect to be able to speak to a person working there for any reason whatsoever. Think recorded messages to self serve when calling reception. Understaffed, large and impersonal, long wait times at restaurants (mediocre and overpriced) but gorgeous views from main lodge.

I stayed in a room without a view and it was still a gorgeous view of woods. Loved my stay!

I stayed here on Sunday and Monday. It seemed that on Monday, the staff were a bit less attentive to facility management—there was no toilet paper in the restroom, for example. However, overall, I was satisfied with my stay.

No functioning shower and no resolution! This was our first time staying at Suncadia. We did not think to research whether our room would have a mini fridge because what hotel doesnt?!? Spoiler alert, there are no fridges in the double queen rooms, so our snacks went to waste pretty quickly. Second, we asked the front desk if we could borrow a board game, but they do not have any. They do put out containers of stale smores supplies each night with no receptacle to put the supplies in, maybe your hands? Lastly, my daughter and I went to the hotel hot tub at 9 pm. There were dirty, wet towels all around the hot tub. We got in and noticed a strange smell, and then turned on the jets and the smell became very sewage-like. We went back to the room to shower and there was not hot water. I called the front desk and they said the water is "tricky", but sent an engineer. My daughter and I sat in stinky swimsuits for 2 hours and Adrian at the front deak would not allow us to shower in another room or switch to functional room without paying an additional deposit. Adrian said that there were no managers on duty and they would be sleeping! Like my 9 year old should have been! Finally, i developed a rash and washed us with water from the sink using the ice bucket. What a horrible experience! Also, they were sanding the baseboards all day in the hallway outside of the guest rooms and we woke up extremely congested. The property offers no continental breakfast, very few amenities, and is not very clean. Two thumbs down.

Overall it was a pleasurable experience. I wish the cafe stayed opened in the evenings and more food buying options be available aside from the expensive restaurants on the property. We would have liked a small fridge in the room too.