Seven Gables Inn, St. Louis West, a Tribute Portfolio Hotel

This hotel gave us a lovely experience as we wound up our cross country honeymoon trip. The staff was exceptionally friendly and helpful. The room was great and there was an inner courtyard that was perfect for sipping coffee in the morning. We will stay there whenever we return to St. Louis.

It was my daughter’s bachelorette weekend so we decided to go stay the weekend and do other things in the area. I pre-paid for a two night stay. The first night we arrived, We were told we were on the third floor and the elevator was out so we had to carry everything up three flights of stairs. The stairs are like something you would see in an old home, steep and winding. So we carried our luggage at three flights of stairs. We get into our room by this time we’re getting ready for bed. We go to brush our teeth and the sink will not drain. I called down to the front desk to let them know and they said we’ll have to wait till tomorrow until we have a maintenance person here we don’t have our own on staff so we have to call somebody. So we manage with the shower water to brush our teeth and remove our make up. The next morning we get up to get ready and we cannot get out of our room. The lock was stuck on the door to our room . I called down to the front desk to let them know that we could not get out of the room which is a huge fire hazard being on the third floor or any floor for that matter. The response I got was we already know about the sink and we have maintenance on the way will let them know about the door. At this point, I lost my cool and said that is not acceptable. I have places to be and this is a safety issue. I was not given a timeframe of when that would be or anything at this point I’m pulling on the door in a panic trying to get out of the room. Finally, got the door to open. I went downstairs and told them I would not be staying another night. They tried to talk me into staying and I just said no I wanted to refund prepaid for the second night and I wasn’t gonna stay there anymore. I was told it would be a week or so, but it would all get sorted out, I was refunded for the night that I didn’t stay but was not getting any compensation for the night that I spent there with all the issues . I was not impressed and will never return.

Stayed here several times, staff is great. Perfect location, even the food is good. Rooms are outstanding and clean. Beds are comfortable, bathrooms are huge and love the charm. Did I mention the location, very central to lots of restaurants! Love the charm! Will stay here again!

Not good It’s kind of hard for me to even believe this is a Marriott hotel. The bed was sunken in the middle. There was residue on the floor of the bathroom and on the mini bar. The floor was sticky. Half the lightbulbs in the room didn’t work. The breakfast was one rock hard bagel, a rock hard English muffin or cereal. And honestly, it just felt cheaply remodeled to the point where I had to check the photos online to see if I was just misremembering what I booked! Skip it. I would not stay here again.

Nice stay I had a very pleasant stay at the Seven Gables Inn. The room was big (213) and clean. Huge marble bath and heated toilet. Some of the hotel needs a paint job or renovation but the room was great. People friendly and made an extra effort. My colleague stayed in a different room half the size and was not happy so now I understand the mixed reviews on the site. Ask for room 213 or equivalent.