Seven Gables Inn, St. Louis West, a Tribute Portfolio Hotel

This hotel could be so much more. The location is amazing, right in downtown Clayton. But the rooms we had were strictly "meh". One had no window and smelled faintly of sewage. The other had windows and was passable. The building is old and quaint, but it feels like nobody has bothered to put the thought, energy or money into making this a stand-out hotel. It's a shame.

I booked the suite in the hotel because we had 3 family members in 1 room. There was a king bed + a sofa bed. (the 17 line) When we left the hotel early evening I asked Savannah at the front desk to please have housekeeping make up the sofa bed. We returned hours later to discover housekeeping had merely put the linens next to the couch-I guess making up the bed was too difficult. We opened up the sofa bed, it was a very thin mattress that didn't look very clean. Plus, while looking for an outlet for the lamp on one side of the king bed (there wasn't one anywhere accessible) we also noticed how many layers of dust were on the box spring-right below where our heads would be. Kind of icky. And I'm allergic to dust mites. Savannah was kind enough to move us to a new room with 2 queen beds (315) which was spacious, clean and nice. I do appreciate her and Lances's help in trying to make things right. The hotel is kind of funky in a good way, a great location in Clayton and close to many things. Plus it has a private parking area just across the street from the hotel. I would consider staying there again, just not in the suite.

It was my daughter’s bachelorette weekend so we decided to go stay the weekend and do other things in the area. I pre-paid for a two night stay. The first night we arrived, We were told we were on the third floor and the elevator was out so we had to carry everything up three flights of stairs. The stairs are like something you would see in an old home, steep and winding. So we carried our luggage at three flights of stairs. We get into our room by this time we’re getting ready for bed. We go to brush our teeth and the sink will not drain. I called down to the front desk to let them know and they said we’ll have to wait till tomorrow until we have a maintenance person here we don’t have our own on staff so we have to call somebody. So we manage with the shower water to brush our teeth and remove our make up. The next morning we get up to get ready and we cannot get out of our room. The lock was stuck on the door to our room . I called down to the front desk to let them know that we could not get out of the room which is a huge fire hazard being on the third floor or any floor for that matter. The response I got was we already know about the sink and we have maintenance on the way will let them know about the door. At this point, I lost my cool and said that is not acceptable. I have places to be and this is a safety issue. I was not given a timeframe of when that would be or anything at this point I’m pulling on the door in a panic trying to get out of the room. Finally, got the door to open. I went downstairs and told them I would not be staying another night. They tried to talk me into staying and I just said no I wanted to refund prepaid for the second night and I wasn’t gonna stay there anymore. I was told it would be a week or so, but it would all get sorted out, I was refunded for the night that I didn’t stay but was not getting any compensation for the night that I spent there with all the issues . I was not impressed and will never return.

Stayed here several times, staff is great. Perfect location, even the food is good. Rooms are outstanding and clean. Beds are comfortable, bathrooms are huge and love the charm. Did I mention the location, very central to lots of restaurants! Love the charm! Will stay here again!

Very quiet. Moved to the first floor. Room very nice. Elevator was out.