Airport Clayfield Motel Reviews

All staff were lovely from the cleaner to the managers. Very helpful and would definitely recommend

near airport

This hotel is near the airport in Brisbane, Australia. They also provide shuttles, which is very convenient. It is a two-story building, so if you are on the second floor, you can use the luggage elevator to carry your heavy luggage. Unlike hotels, there are no USB ports, so it is a good idea to bring an adapter to match the outlet shape in advance. I had a USB-A cable, so I was able to borrow the adapter from the TV and charge my iPhone. There is a supermarket, a subway, and a Goldstone (ice cream) store at the intersection of this building, so you can spend your time comfortably. You need to reserve the shuttle for the next day when you check in. I asked for the 6:45 shuttle and was able to enter the international airport at 7. To check out in the morning, just put your key in the post or hand it over to the shuttle. By the way, there are shuttles to the airport at 6:15, 6:45, 7:30, and 8:45. They will take you to domestic flights, then international flights. I had a very comfortable stay.

It's next to the airport, but it's very close to the road. It's noisy. The room space is okay. There are pizza shops nearby. It's not easy to turn into the hotel. It's hard to carry the luggage if you live on the third floor because there are so many luggage.

The first time I left a review was for trip.com’s customer service staff. The hotel information clearly stated that the check-in counter time is until 00:00, and when booking the room, it was also specifically informed that arrival would be after 22:00, but no one was there at all. (There is actually a password lock box next to it. The hotel staff needs to tell the password before they can open it and get the key) There was a phone next to the phone telling us that we could call if we checked in late. A woman answered the phone. Her Australian accent was a bit strong and her tone was super impatient. She kept asking us for our reservation name, order number, and mobile phone number, and then asked us to call the manager ( Voice only ^_^) I was told that I would call back but I haven’t received the call yet? In short, because we had been waiting outside in the dark for at least half an hour with no results, we called trip.com customer service hoping to help. The customer service immediately helped us find other contact information for the hotel. The other person was very patient and spoke very quickly. It was immediately clear that we could not get the key without the password, and it was successfully solved in less than five minutes! Thank you very much to the customer service staff. The first half hour seems to have been in vain. Without trip.com customer service, we would be sleeping on the street😭