Birch Hill Suites - South Bend

The 1 Star is to show that I disagree with one of the hotel check in policy's, other than that this place is very reasonable rate and very nice and clean, While waiting 30-45 minutes trying to check in just for one night I had a great conversation with Trey the host for the night.. BTW I'm also a Choice Rewards Member

Our stay was ok I say ok because the general manager of the hotel has been less than accommodating my wife daughter and emotional support animal checked in a few days ago room was great..one day my daughters toy ran out of batteries I asked the general manager if he had more he replied yes and just before he was about to give them to me he asked me what were they for so I explained there for my daughters toy it just ran out of batteries he then put the batteries back in the drawer and pointed me to Walgreens..the same day I found out the room we are in doesn't even lock I mentioned this to the general manager who says he wasn't aware of the door not being locked so I said ok can you switch us to another room on the 1st floor due to the emotional support animal he's then says we only have one room on 4th floor; so then I said that's to high when you do have a first floor can you let us know..I mean the area is real sketchy so I just wanted my wife and daughter to feel safe..so the next morning comes I get up and see the housekeeper getting her cart together so I walk out the room to get towels I notice the housekeeper board standing upright on her cart to where I can read it from stepping out my door the housekeeper had two rooms on first floor vacant dirty which means they just checked out this morning or she rolled them from yesterday..so knowing this information I proceed to the front desk where the general manager is and told him I need my room changed he proceeded to lie and say Thier was nothing available I told him I seen the housekeeping board and it said Thier are a couple vacant dirty rooms on the first floor he immediately gets defensive then he starts saying he doesn't know if the room will be cleaned then I replied shouldn't a non locking door in your hotel be first priority? Why didn't you mention it to the one housekeeper you have when she started her day then he replied you can leave and get a refund if you don't like it is this the way you guys conduct business I mean your main job is to accommodate guests staying at your hotel I mean the general manager made us feel like we weren't welcome here