TownePlace Suites Syracuse Liverpool

Visited the hotel for our family reunion. Have visited in the past. Starting with the good. Cindy was the best. We were going to arrive a day early. Cindy was very helpful and ensured the we could adjust our reservation and arrive a day early and keep the same room. Very happy with Cindy and her ability to assist. The breakfasts were good, clean and well stocked. Now for the not so good. We were told room service would take place after 3 days. After our 4th evening we asked room services when our room would be done. They informed us we were on the list for the following day. We were given two towels. Next day, no room service. We again asked room service staff when our room would be serviced. They said they do the rooms once a week. Maybe a lack of communication. We did get fresh towels later in the day. The area in front of the hotel had tables and chairs to relax and meet. The bases of the tables contained cement. The cement was breaking up and bits of cement and dust was everywhere. It was never swept away the entire time we were there. My family had finished breakfast and we wanted to chat with the manager about some of the issues we were experiencing in the hotel. When we asked the receptionist we were told we could chat with him “if he had time”. We waited for more than 30 minutes in the dining area and he never came to us. We had used the same hotel in the past for family reunions but the place seems to have been going downhill.

Ok place. Not upto Marriott standard . Room doors were very hard to open and close . Breakfast was sad and not many choices as other similar properties.

The hotel was dirty, granted we checked in it close to 10 PM. The door on our hotel room had a broken hinge, which made it difficult to close and open the door. I also mistakenly use ******* to book the room, which proved to be difficult.I would not recommend this hotel. I only needed the room for one night, and it was over $200. Very disappointed.

Hotel was really nice, had a coffee maker 2 electric burners, pots and pans, bowls and plates etc full size fridge. Clean.

Lots of space in the room. Breakfast is good great although they need to add a few more chairs in the pool area for people who are not looking to swim, but hanging just staying with their kids supervising your kids convenient parking. The staff is extremely friendly