Guest User
June 1, 2023
1. The actual room that the hotel asked me to stay in was completely inconsistent with the room shown by Ctrip in my reservation order. The room I booked should have bar stools, partition doors, and a sofa group (including one person in it). Sofa, two-seater sofa, three-seater sofa, and coffee table), but the room the hotel let me stay in was very narrow and the air was bad! There are no bar chairs, no sofas, no partition doors, and the bathroom is very, very narrow, with the toilet between the sink and the bathtub. This kind of hotel room makes people feel very bad! 2. On the Ctrip page, the room should have bottled water, but the hotel said there was no bottled water when I canceled and rebooked the next day. 3. The hotel breakfast price does not match the breakfast price on Ctrip’s page. 4. We are currently communicating with Ctrip. Ctrip’s customer service attitude is very bad and is currently being upgraded...
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