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Top rated hotels in Ciudad Real

Cumbria Spa Hotel
4.2/524 Reviews
I have travelled specifically to this hotel because of the SPA options it offers, just to find me that Sunday afternoon the SPA does not open, and Monday morning the SPA is closed for maintenance. I have travelled to Real City for nothing, especially frustrating that no one in the hotel has information about the SPA if it is not the person responsible for receiving the SPA. To the extent that you cannot inform the customer of, for example, whether that Monday is the one that the SPA will be closed for maintenance. The SPA manager, on his part, washs his hands over the whole matter by saying she has no information about the guests staying in the hotel and whether they want to use the SPA or not. The information is only received when the guests book the room with access to the SPA, an option that is only available on the hotel's own website, but not on *********** where I made the reservation. On the other hand, the SPA's antiquate web site does not indicate any timetable information (or at least 20 minutes after I can't find it anywhere) or information about closure calendars, and in fact for bookings and contacts offer only the option of a telephone contact and a contact form to call you. In short, the lack of service and information offered by the hotel is ridiculous because of the lack of communication capacity between departments, and of course it seems pathetic to have travelled 2 hours from Madrid to Real City for absolutely nothing.

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Local Travel Info

Number of Hotels3
Number of Reviews77
Highest PriceNZD 1,976
Lowest PriceNZD 82
Average Price (Weekdays)NZD 149
Average Price (Weekends)NZD 167