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This place could have had a 5 star review for this stay. We received excellent service at the start, and the place was nice and clean. Beds comfortable. Then, a huge problem: Over 1 hour before checkout time we took one load down to the car. We had not checked out and there was a ”Do Not Disturb” sign on the door. We spent some time downstairs talking with a friend and when I went back up for the next load I used my key to get in and found Karla the housekeeper with a load of our coats in her arms heading toward the door. The ”Do Not Disturb” sign had been removed. I told her to get out of our room, and that we had not checked out. She immediately called her manager who came up. Instead of apologizing, the manager excused the maid being in our room IN SPITE OF A DO NOT DISTURB SIGN, and taking our things by saying she didn't speak English. When I told her I spoke Spanish very well, and had understood everything the maid told her, she said, that the maid was to clean 2 rooms and had confused the numbers and thought our room was vacant. One of the things ”left” was a 4 foot wide rebounder with rainbow bungee cords that was by the door. She thought the room was ”Vacant?” And didn't bother to check before removing things? I asked why the maid didn't check the status of the room before taking things out, and she said, ”People often leave things and it's our policy to have them taken to the office.” I asked again, why the maid was in the obviously still-occupied room, before checkout time, and ignored the ”Do Not Disturb” sign on the door, then didn't bother to check before taking our things. I again got excuses and the insistence that this was an ”honest mistake.” Draw your own conclusions.