Find the Cheap West Long Branch Hotels

We have stayed at this property in the past and did not encounter the following situation. Had it not been for the alerts my bank sends when any charges hit my card, I would have never known. Apparently this property charges a $50 security deposit immediately upon check in along with the full charge for every night of the stay (whether in person or digitally). Once you check out, the charge is reversed and the regular charges for the stay apply. There is no prior notification on either the website for HIE, the local website for this property, details of the room nor the reservation conversation. I thought this a very sly and slick practice. Also the AC units in the rooms do not shut off; they have a permanent fan blowing. The temperature can be adjusted but the fan will continue to blow. The front desk suggested unplugging the AC unit but the cable goes right from the unit deep into the floor, not to an outlet; so this fix was not practicable. In the case of Room 236 which we stayed in, the in room safe was broken (looked like a forced entry if the prior guest didn't remember their combination; the lock was totally gone from the safe making it unusable). We've stayed before and will stay again; overall not a bad property; just a few minor glitches this stay.

Everything was as you would expect from Hilton ! As a person to find fault in most hotels , motels and resorts . I can’t complain about any aspect of my stay . Was surprised to see the amenities back with Covid cases reaching the level currently reported . Staff were helpful and available . I would stay here again if I attend the Haskell at Monmouth Park . There off …. Crossing the finish line by a length . Homewood suites !

I really hate having to do this, but they quite literally left me no other option. TO THIS DAY, they offered us no resolution. Mick Murtha and Sheraton Hotels Eatontown, New Jersey sabotaged my wedding. If “sabotage” sounds like a strong word, it is. And yet, it is the most accurate and objectively true term to describe what Mick Murtha and Sheraton Hotels did to my wife and me. One (1) week (ONE WEEK) before our wedding day, we found out that our entire hotel block (which we had booked almost a year prior, mind you) had all been given away. My wife and I, as well as ALL of our guests (well over 100 people) literally had nowhere to stay. ”Computer error” is all Mick Murtha offered as an explanation. But here’s the thing. Computers don’t make mistakes; PEOPLE do. Not only did Mick Murtha never explain to us what actually happened, never take accountability or apologize for his unbelievably egregious mistake, never offer to remedy the situation in any way whatsoever, but initially, he also tried to NEVER EVEN TELL MY WIFE AND I THAT THIS WAS GOING ON. Yes, you read that correctly. With our wedding LITERALLY one week away, when Sheraton Hotels and Mick Murtha realized that an entire wedding block (over two dozen rooms) had been double-booked over due to a Sheraton staff member error - OH, excuse me; I mean a “computer error”… he did not even contact THE BRIDE NOR THE GROOM. We had to be the ones to reach out to HIM, once we started receiving a barrage of calls and text messages from concerned friends and family members. Forget about basic hospitality; this was a level of apathy and disrespect that borders on criminal. You see, SOME (but not all… because why would Sheraton Hotels be accurate or hospitable about a single thing??) of our wedding guests had started receiving emails letting them know they no longer had a room. One week before our wedding. And the bride and groom were never even notified by the hotel. Unimaginable, and genuinely disgusting. Eventually, many of our guests were moved into the Double Tree in Eatontown. Mick Murtha and The Sheraton were no help with this process whatsoever. Truthfully, they made matters even worse, even MORE convoluted and stressful, by suggesting that we move everyone into a much lower-star hotel which didn’t even have a bar. We had tried to explain that we really needed a bar at the hotel, as this would be where our afterparty would be held. But Mick Murtha and Sheraton continued with their nonstop disrespect and uselessness, so my wife and I did our best to remedy the situation on our own. In the end, no acceptable resolution was found. We had guests spread throughout three different hotels, which disrupted the shuttle route, the afterparty, and our entire weekend. But the worst part was the stress that my wife and I had to deal with thanks to Mick Murtha and Sheraton. On top of everything else going on in our lives and desperately trying to finalize our wedding planning… to add THIS on top of it

Great stay! Impressive renovation completed throughout the whole place! Rooms are spacious, clean and really well done! I had four rooms with my family, stayed for 3 nights. Highly recommend and we will definitely be back! Special recognition to Dillon at the front desk. Everyone at the front desk is polite, professional and very friendly! Great first and last impressions!