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Latest Reviews for Washoe County hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.4/5
Excellent
ZZhihuaThe hotel is in a good location, only a 10-minute walk from the train station and bus terminal. When I checked in that day, there were still food crumbs on the chair, and there was a towel that looked used and not folded neatly on the washstand.
Hotel near Downtown Reno, Reno 66.7% of visitors choose this area
Price per night from:NZD 74
4.3/5
Excellent
GGuest UserI stayed at Silver Legacy for a night after skiing at Boreal Mountain at day time. I booked a deluxe twin room at 15th floor which was nice, with a good view of the mountains. Staff told me that premier rooms were located at higher floors. I thought a deluxe room was good enough and at a reasonable price. Hotel location is convenient with direct access to shopping mall and casino. I would stay there again next time.
Hotel near Downtown Reno, Reno 66.7% of visitors choose this area
Price per night from:NZD 87
4.3/5
Excellent
GGuest UserI ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold.
Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm.
Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later.
I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.
OOn The Road AgainThey will add a $40+ casino fee when you check in. I’m not sure if that is per day or not as I only stayed one night. Everything was quite good there but gone are the days of valet car service. Room was standard with no complaints other than only two for the five lights in the bathroom worked. Casino was surprisingly up to date with many nice dining options. Loved the Gordon Ramsay Fish and Chip shop ($18 for three cod pieces with chips).
Hotel near Downtown Reno, Reno 66.7% of visitors choose this area
Price per night from:NZD 69
4.1/5
Very Good
GGuest UserThe hotel was a perfect location and was clean. The maid service was spotty with items not replenished on 2 of the 4 days (towels and coffee). The rooms were well kept but the equipment in the exercise room was not working. Half of the exercise machines were ”out of order” and the balance were not hooked up to TV screens.
Hotel near Downtown Reno, Reno 66.7% of visitors choose this area
Price per night from:NZD 297
4.1/5
Very Good
JJeffrey GrimmRoom was nice but really small for $227.00 for one night. Upon arriving and getting a first floor room found that the outside window to the parking lot was open and could have easily allowed someone to come in. Maintenance fixed it but it was a little disconcerting. Everything else was fine and the morning buffet was very good. There was an additional charge on my credit card for $22.00 that wasn't explained and that was irritating. I would stay there again however as the inconveniences mentioned weren't disqualifying.
Customer service at the counter and from housekeeping were very good.
EExpatI have stayed here before, and it is convenient based on where my son lives. For food, I suggest Rosie’s in the ****** or across the street to Chuy’s Mexican and Great Basin Brewery. The pool and gym are nice with views. I stayed on the side of the train yard this time, which was pretty cool (not disruptive). Hanging out in the lobby is fine if not ********. Seems many regulars go here. So many summer events on the schedule nearby. Attended the Dragon Lights near UNR (really pretty park), and explored the Wild Waterpark. Uber was easy, but convenirnce stores require a ride. Very scenic drive to Virginia City. Thx for upgrade.
GGuest UserWas there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas
Hotel near Downtown Reno, Reno 66.7% of visitors choose this area
Price per night from:NZD 87
2.9/5
SStevenBooo… this one is at the bottom of my list Well, if you have an opportunity to stay at a different hotel, closer in town little more expensive if you can afford it, try not to stay too long at this one it’s an old hotel. It’s a old stinky ****** needs to be leveled and rebuilt wrong part of town, a lot of transient people on the street. I did not like it but it was cheap. It was clean and old and stunk phone. Desk was friendly maintenance was nonexistent. I change the filter in my AC unit because it was nasty. I stayed there for two night. The only thing that was comfortable was leaving my truck outside because they had security in a fenced in area. Security walk to grounds all the time not nice not good I don’t like.
CCHENAnd its painful experience, booking.com did not send Ctrip orders to the hotel, resulting in we check-in from 12:00 to 1 point, repeated attempts will not work. Finally, use your own credit card check-in, and wait for Ctrip to give me a final solution. Easy parking. Breakfast because check-in is too late, the elderly help to come to the room, because the child can not get up. Unable to comment.
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