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I've stayed at this hotel for 8 years when in town for visits, but that will change. Up to this point, Hotel Indigo has been my first pick and we have generally been happy with room accommodations - despite rooms being exceptionally high for the area with rigid cancellation policies. However, the past two visits this year have made it apparent that this hotel does not invest in keeping the most essential items in rooms updated. The mattress on the past trip was the worst I have ever encountered in any hotel. It was severely sagging to the center, noisy and had absolutely no support. The pillows and towels were past their time as well. And, speaking to other reviewers' comments, the noise from room above was noticeable until 3am due to the bare floors in rooms and being able to hear any foot traffic. I reported the mattress issue to the front desk and received ”Oh, I'll let maintenence know”. A good hotel invests in ensuring guests to have a restful, enjoyable stay, so that you want to return on your next visit. Sadly, not the case here.

Loved the environment and each of the hostesses were very welcoming and helpful.. The breakfast could’ve been more appeasing tho.. The items and the food was tasty but not enough to get your energy going for the day.. Left me still hungry

FIRST of all, I have been booking and staying at this specific Townplace Suites for state cross country and track meets for YEARS, and have NEVER had an issue like this. I booked 4 rooms, specifically for the needs of my team and coaches, on March 26th for a one night stay May 3-4. I PREPAID for a 2 bedroom suite, reserved 2 more rooms with 2 queen beds to accommodate my team of 4 girls and 4 boys - PLUS their families and our coaches. I also booked a King for a coach. I verified my reservation weekly and checked in on the Bonvoy app the night before (May 2nd). Friday morning, the day of our arrival, Taylor, Director of Sales, called to inform me that my reservation was being canceled and they needed to move my 4 reservations to another property because there were guests who didn't 'check out' and they needed my rooms. I responded very nicely with ”I cannot move, I have families coming in who are staying at the property to be near their children” - I also pulled the titanium level, owners for 19 years card and asked her to please find other guests who could move. I told her that I had prepaid, already checked in, and could not move. She said OK. I arrived at the property a little before 3pm, just ahead of my teams first race at 5pm. The woman who checked us in gave us room keys - each coded with 2 br, 1 king, 2q, etc. When we got to the rooms, they were all 1 king bed studios. I came back down and was told that the GM had switched our rooms that morning and there was nothing she or anyone else could do. NO apology. She proceeded to call her manager who also did NOT apologize and actually blamed me for not switching hotels when Taylor called. He was rude and disrespectful and could not give me a reason as to why Carli changed our rooms. I again (admittedly, not so nicely) asked how this could happen if I 1. Made the reservation for specific rooms 5 weeks in advance. 2. Prepaid for one of the rooms, and 3. Checked in the night before. He had nothing to say, no apology, and again blamed me for not switching properties. If it had just been me and my coaching staff, that would have been tolerable, but it was 14 to 16 year old athletes who were unable to get good rest before competing in the state championship races that evening and the next day. It has been 3 days, and I have not had a single person reach out to me with any explanation. I feel just awful for my team and their families who had a terrible first experience at state.

Next to the highway, it is very convenient to drive by yourself. Rooms on the side of the highway have poor sound insulation. It is recommended that you ask not to be close to the highway when checking in. It is recommended to prepare earplugs in advance.

First time stay at a Home 2 Suites by Hilton. Location was great, close to shops and restaurants. Hotel staff excellent, clean, comfy bed, great breakfast and free laundry. I would definitely recommend this hotel - if I could give it 10 stars I would. I will be looking for more Home 2 Suites by Hilton on my next trip.

Like the last two stays...clean and tidy. Friendly and nice service at the reception!