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The stay was great this is our second time here and I must say this is our first choice always.. we ran across an issue with the sofa bed in which they changed our room without any problem also there was an issue with the hot water on our last night. Other than that the stay was great the room was clean the breakfast is great..I will be back when ever I return to VA to visit family

If you want a 5 star hotel, go pay the 5 star prices. If you want affordable and a comfortable stay, book here. The king smoking room we had was clean,quiet and just what we expected. All the staff at the hotel were courteous and helpful, the young man that checked us in especially. Conveniently located to highway and restaurants. Will definitely book here again if we come back to Richmond.

I recently stayed at the Westin in Richmond VA as the location chosen by the family/ church for my niece's funeral. Although many of the staff member were very empathetic and supportive during our time of bereavement, Matthew was very exceptional in trying to provide the extra personal interaction that exceeded the normal experience. As an Marriott Ambassador member, I have travelled rather extensively and therefore am aware of the standards expected. His kindness and attentiveness to detail and service made this difficult time of bereavement much easier to bear. I appreciate also the accomodating flexibility of the other members of the staff as well. I will return again.

I like that the hotel conditions are so clean.

Everything was fine love the room but for the price you pay should offer Breakfast not just free coffee

A clean and friendly hotel conveniently located in a shopping plaza

This was my first travel experience in the Short Pump area of Richmond. However, I found the hotel overall to be very comfortable. Broad Street offered numerous shops and restaurants. The Town Center down the street was an added bonus. Ms. Kim at the front desk gave excellent customer service and was a pleasure to speak to. The restaurant served tasteful food and was served promptly. Overall, we enjoyed our stay and will return. We had the 1 bedroom 2 room king suite. A couple additional observations: 1) The king mattress needs an upgrade. In the suite, I would expect a more plush mattress. 2) The lighting in the shower area needs to be brighter. 3) Also in the shower area, there was a continuous fan/vent running constantly. I understand the need for ventilation to ensure no moisture build-up to avoid moldy situations. Have the fan/vent on a separate switch to be used when needed and not hearing that noise is a workable solution. I did close the sliding door to reduce the noise. 4) The sliding door for the toilet/shower area had to be moved gently. It was easy to move it too far and get it off the little track. These items weren't show stoppers but items that if addressed would certainly enhance the Marriott experience that all guest, especially those of us who are rewards members expect from this brand.

It is an older property, and it's dated. They do a good job of keeping it clean. Restrooms near the pool were out of order. Rooms need more lighting. I found my room to be darker than I liked it to be. My door to my room the safety latch, could use some maintenance