Search Sunset Hills Hotels

Very clean and spacious. The quality of the Holiday Inn. Appraised, it is very qualified here. The most important thing is that there is an extra table just in the middle of the bed, a snack. The indoor lighting is also very accustomed and soft.

When we first arrived the counter attendant did not have our reservations. I had to call Trip to get it straightened up. It was finally done but it took an extra 30 minutes.

Breakfast is included in the hotel. The breakfast is traditional Western food. The burger scrambled egg patties are served with yoghurt, coffee and fruit. The hotel is clean and comfortable, the rooms are fully equipped; there is parking lot and wireless network; there is Wal-Mart store next to it. Wait.

Paid cash for room and cash deposit. Was told cash deposit would be returned upon check out. Gave card for file incase we stayed another night. Card never got put on file. And apparently the person who checked me in ( it was his very first day/night working there) only put in the payment for the room. Even though on camera it shows me handing him the money I now have to wait 24 hours for a review to even see if I get my money back! Well within that time, entering the room it smelt awful come to find out because they had a lariceo ozone generator running in the room before hand, ozone generator puts off a gas that can cause health problems, including respiratory tract irritation, breathing difficulty, asthma exacerbation, and chest pain. An ozone generator produces a gas that attacks the source of odor causing gases through a process called oxidation and permanently removes the odor. That was running when we opened the door. After turning that off I sat down on the bed and a cockroach ran out of my pillow case. I was able to capture it and would end up showing them. At breakfast we find out that they do not have fresh hot breakfast it’s all usually left over from previous nights. Unfortunately we had a power outage and our four kids were at the grandparents so we decided for another night. Which was 30$ cheaper than the night before. Paid. Found more bugs. The side door into the hotels card reader to secure the hotel was ripped off and wide open to anyone. Upon checking out they were so rude stating 24 hour investigation and they will let us know if we are able to get our cash deposit back that we paid for so now we have to wait for our own money to come back which we probably won’t get and they wouldn’t even so generously give us a night for free for our troubles of not being able to get our money back And finding a cockroach and other bugs in our room. They were not willing to do anything. Do not stay here. You will highly regret it the moment you walk into your room.

Room was not vacuumed, hair covered the tub and floor, toilet had hair and pee everywhere. Mirror was filthy. Someone had pulled the plug out of clock radio and left it plugged in. I went to unplugged radio and grabbed live wire. There were construction workers living at the hotel. They were sitting in the hallway, even right outside our door, playing music loud, standing in the hallway all the time, on the phone at 7am taking on phone very loud. We all felt very uncomfortable and unsafe. The hotel next door was closed down for some reason, which was part of theirs, and all the guests that were staying at the hotel were switch here. They didn't even inform the guests. Just left a sign on the door, check into other hotel. So they normally use the big kitchen at other hotel but since it was closed there was NO nighly reception and breakfast was horrible. All done by microwave. Coffee grounds in coffee 3 days in a row! Breakfast was super greasy. The pool had to be treated with more chemicals because overgrowth and no sign posted. A worker told us about it. The room kept changing the temps back to 74. We asked for connecting rooms and one room was on one end of the hall and the other one was clear other end of the hall. So much for family staying together!!! Room key didn't work on 2nd day. The front desk seemed annoyed that we were there. They didn't bother telling is about the reception or breakfast. We will not be staying here again. Also maid cart left in hallway all 3 days. And no pool towels on 2nd night stay. Hot tub was warm and not strong and next night super hot and strong. People were vaping and smoking everywhere. Everywhere smelled of smoke. Bathroom was so small you could sit on toilet and wash hands. Shower wasn't hot. And when you pulled on shower lift up not only half the water went to the shower head. Strong smell of **** inside and outside of hotel.

If you want to stay in a 1980’s time capsule, this hotel is for you. Booked a week, and upon arrival we were greeted with a thick aired, musty, old cigarette scented room with old furniture, wallpaper, a timed heating lamp in a bathroom with no ventilation, and an AC that hardly worked. The ceiling in the bathroom was extremely low so anyone that was over 6ft tall would not be able to shower, and have trouble getting their head wet because the head was too low. We requested another room that smelled less like cigarettes but was still horribly musty and old. My throat hurt from breathing in the air. There was no way we were staying here. I had to request that we cancel our reservation and was thankful the very friendly and amazing gentleman at the front desk was very accommodating and honored our request.

Everything else is very good, too old. The facilities are old. . decades ago

Location was good 20 mins from downtown St. Louis. The lobby is pretty and was very clean. The pool is nice but I would stay away from the hot tub as it seemed to have a layer of dead skin floating at the top of it. The room itself is really nice and very clean it is a great stay for family or a solo get away the rooms look exactly like they do in the photos.