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Unfortunately, today was a very stressful day to say the least. My friend was in a domestic situation and this Hotel is where she was told to come to provide temporary housing. However, I was starving and just needed some food because I been trying to help her and neglected myself and I left her in the waiting area to grab some food and she said the General manager asked her why is she sitting in the waiting area. She called me and said the manager asked her what's going on so I asked him why cant she wait in the sitting area . I was waiting for the shelter to approve her stay. He proceeded to tell me this is not McDonalds. Being abrasive and rude is unprofessional. I know its wasnt McDonalds! He could have used a different and better approach.

Our flight arrived late so our check-in was just prior to midnight. We were exhausted from a full day of traveling with many delays. As soon as we opened the door to our room we were greeted with a foul odor. Then minutes later realized the carpet flooring was wet. Our party of 4 had a difficult time sleeping due to the odor. The next morning we asked to be moved. The manager obliged but was not apologetic at all. We learned from staff that day that someone had been living in our room for a couple of months and their departure required a deep clean of the room (thus the carpet cleaning). The odor we had been breathing in was like a combo of urine and sweaty body odor. The staff (not manager) informed us that the room was not to be occupied for many days and were perplexed as to why the manager assigned us to this room when there were multiple rooms available suitable for 4 people. They assigned us to a new room the second day. Turns out the next night we had neighbors who like to stay up until 3 am chatting and laughing with the TV volume on high. I get it, people are on vacation. Point is, the walls are paper thin. They obviously didn’t install sound barrier btwn the rooms. The staff was gracious and friendly. The manager, Adel, could have shown an ounce of empathy but did not. If we return to Charlottesville we will not staying here but rather return to renting VRBO or AirBnb where we will have no noisy neighbors and better chance of having a clean environment.