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The Front desk especially Mr. Travis was very helpful and cooperative. The housekeeping forgot to clean the room one day and Mr. Travis apologised

Very well-appointed, modern rooms, large bathrooms, great meeting space catering. My only complaint was that I came down late one evening to get fresh towels for my room and the front desk associate rolled her eyes and sighed because housekeeping was already closed and she would have to search for towels. Another associate was coming to the front at the same time and I believe she saw her reaction and volunteered to grab them for me. I was shocked and puzzled by this behavior, but didn’t say anything because the other associate went above and beyond to remedy. Considering housekeeping now comes at request only and some of us are still figuring that out, you might want to leave extra toiletries and towels somewhere assessible to the front desk so the staff doesn’t have to go far too find them for guests in need - and most importantly - not be annoyed by such a simple request.

The overall is not bad, the service is okay, the room is clean but the room is a bit small. Sound insulation is also good. The location is ok and the price/performance ratio is high.

I booked this hotel because it was the least expensive place I found anywhere remotely close to Boston. While it was far from cheap, it was affordable. It's also a very nice hotel. I arrived just shortly after noon. The desk clerk was extremely pleasant and accommodating. While I expected to just leave my bags and go out exploring, he actually checked me into a room immediately. The hotel couldn't be better located. It's a block and a half to the North Quincy 'T' station. You can go from your room to the red line platform in five minutes and then easily get anywhere greater Boston. While for some reason they keep the front door locked at all times, the area around the hotel seems quite safe. It's mostly transit-oriented development--brand new condo towers and a variety of chain stores and restaurants. The room was large, immaculate, and quite well appointed. The only thing I'd improve is the lighting. It seemed quite dark both by day and night. Some overhead lighting options would be nice. Another quirk was that the alarm clock was set to the wrong time, and there didn't appear to be any way to set it correctly. While I use my phone as the actual alarm, I do like to look at the clock if I should wake in the middle of the night. With one exception, the hotel facilities seemed quite nice. The exception is the ice machines. They are strange (quite different than what most hotels use), and they seem to break down frequently. They really should swap these out for a more standard alternative. Those quirks do not lower my rating, though. The room was nice, and the breakfast was also quite good. When I return to the Boston area, I'll very likely stay here again.

Stayed Nov 19 to 27, 2022 as house is being renovated. eventually we transferred to Hyatt Place. DOES NOT FOLLOW THEIR OWN SLOGAN OF” 10 POINT ROOM CLEANING PROCESS” uploaded photos are proof. Everything that reviewers said ”stench smell when you enter the hallway, smelly carpeted rooms, dirty rooms, place is dark (maybe that's the reason why it doesn't look safe) are true. the pillow case they gave me has blood stains. the floor was never even mop as there are dark spots and are sticky under my shoes/sleepers (shown in the photo), the bar handle in the bathroom is full of black stuff maybe molds (again in the photo) I didn't even dare to touch it.) THEY SHOULD RE- TRAIN THEIR HOUSEKEEPING OR HIRESSOMEONE THAT REALLY KNOW HOW TO CLEAN. YOUR SLOGAN IS ABOUT HOW YOU CLEAN THE PLACE YET IT IS SO DIRTY. But for those reviewer who complains about breakfast, I don't agree. it is a TO GO breakfast so don't expect too much that's why its to go. besides, you already have a stove inside your room, why don't you make you're own breakfast! this places needs updating big time, the carpet should be changed (too dark, looks like its the original since it was built and its not clean well or they never do deep cleaning as it smells. added to that is the light that make the place so dark and dingy. Not recommended. Its a place that you will not be happy to go back to. very opposite of the commercial they have on their television that it feels like home. It doesnt feel like home.

The distance from the hotel to the airport is about 20 minutes. If there is no traffic jam, it will take about half an hour to get to the city center. If it is traffic jam, it will take about 50 minutes. I stayed at this hotel for a total of five days and booked a total of two rooms. After checking in, I found out that it was an ensuite. The room size is very large. Very pleasant surprise. I booked a room without breakfast. I brought an electric heating pot myself. The breakfast at the American hotel was always uncomfortable, so I bought bread, eggs, and milk from the supermarket and ate it in the morning. Crossing the road from the hotel is a big shopping mall, supermarket, very convenient for shopping. When I went, it happened to be the memory day of the United States. The malls were discounted at the discount, so they went shopping. Near the mall, on the other side of the store, there is a Chinese restaurant, but the hanging brand is a Japanese restaurant. In fact, many waiters and dishes are Chinese food, which is suitable for friends who like to eat Chinese food. More than 20 minutes drive from the hotel to one of Boston's largest outlet stores, shopping is very convenient. This hotel is a very cost effective hotel. Worth choosing.

We had a great experience here. I had three rooms rented for a group and we didn't have an issue with any of the rooms or amenities. Rooms were all clean and well stocked. Food at the restaurant on site was great. The breakfast was great. And everyone at the front desk was very friendly. We really enjoyed our stay.

We booked a 5-night stay to be close to my mom for her surgery in Boston. The managers/owners were so friendly and caring—each day they asked how my mom was doing and asked to give her their best. They accommodated us when we needed to extend our stay. The room was very nice, and the bathroom was one of the cleanest we’ve seen. We will definitely book a room there again.

My Family and I stayed at this property for a little less than a month and it felt like a second home to us almost immediately! The entire front office, housekeeping, and breakfast staff were wonderful! Shannon, Kevin, Julia, Wilson, Amy, Elaine, Allen all went above and beyond for my family and I and we will always be so thankful! Keep up the good work!

All service from check in, to complimentary breakfast, to shuttle service within area to directions to local sites were of the highest quality. Rooms were very clean and beds very comfortable. We would highly recommend this hotel to others. Shuttle service provided to and from Logan Express within the Braintree area. Logan Express takes you to and from airport.