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I have stayed at this Springhill Suites multiple times over the last four years. Pre COVID the rooms were cleaned daily, hot breakfast (decent assortment), WiFi, etc. I stayed twice during covid, but I knew they were not cleaning rooms or serving breakfast. Now I feel like the owner is taking too many cost cutting measures to the detriment of the traveler. A lot of hotels have gone back to cleaning rooms and serving hot breakfast. The rooms are not cleaned unless requested. Breakfast is some boxed cereal, pre-packaged quiche or some sort of bagel with what looks like an egg and a piece of cheese and yogurt. If you run out of anything in your room you either have to call and request it or walk down to the front desk. I quit making coffee in the room, instead I walked down and got some out from the breakfast area. Need new towels, you have to go and get them. These all seem menial. but you start to notice these type of items and realize what you are paying stayed the same but the ”extras” are not there. The ice maker on the second floor was not working. The door to the pool wasn't working. Even the TV remotes are horrible, you literally have to press the buttons 3-4 times to change the channel or volume. I didn't even bother signing into Netflix the remote is trash. I have no idea what has happened to the WiFi, maybe it was our room, but the WiFi is terrible. It would cut in and out all of the time and the speed is terrible. Next time I am in Provo I will find a different hotel.

This hotel is amazing! However, one particular employee, Robin Sterling Estrada, goes out of her way to make it feel like home away from home! She keeps the food area clean and well presented! In all of our travels, we have never had a better breakfast buffet with such an interesting variety of items. Robin takes pride in what she does and what she does is done with the warmest smile! She greets everyone and engages with everyone as if she is part of the family. I don't believe that anyone is a stranger to her. I took my daughter to Provo to attend a program and after I flew home, Robin was kind enough to check in on her and make her feel loved! We only knew each other for a few hours when she kindly offered to do this1 Robin is definitely an asset to the Marriot organization but more importantly to the guests!

The hot water in the bathroom was not hot enough on the first night but they fixed it quickly. Great service. The snack bar is convenient.

The hotel is located in a quiet community, 4 minutes to Wal-Mart, not far from the door has a good pizza shop. American breakfast ~ the pool is not big, my family said that it is a super large bathtub, the daughter is about 5 steps diagonally.

We stayed in this hotel with our two small dogs while on a road trip. I was a little hesitant after reading some of the reviews, but the hotel far exceeded my expectations for the price point. I was warmly greeted by the front desk staff at arrival. We stayed in a king suite and our room was was modern and the furnishings were updated. Both of us were impressed with what we got for our money. Out back was a large, well manicured grassy area for pets and patio furniture with a grill for guest use. The property backs up to the river, and there is a nice paved path to walk on. The hotel was extremely quiet as well. Would definitely stay here again and highly recommend to others.

Decent breakfast, the omelette was really good one morning and there was always cooked food, pastries, fruit hams cheeses, there’s a waffle machine, rice puddings, cold drinks etc so I would say that is probably the best part Staff were friendly, they had This Works toiletries, it’s a convenient location with pretty interior but it felt like things weren’t quite right… It was so loud i didn’t have a peaceful nights sleep, as a family we had 3 rooms and they all commented on the air con system noise so I didn’t realise my room was louder until my brother was in my room to watch a film on the last evening, it came from the kitchen and was really disruptive even with ear plugs The lights were so dim I kept 5 lamps on and bathroom lights Room service was delicious but an hour after we ordered we rang down to see how long it would be then received it within the next 10 minutes so think they forgot about us (was only a quesadilla and pasta which is why we called when it had been an hour) The pool isn’t heated so the hot tub is great to jump straight in to after! But there aren’t changing rooms so you can either walk from the gym toilets into the pool area next door or get changed in pool area (rather than a changing room with a door into the pool as I would expect) I want to rate more but it almost feels like they focus on bigger things forgetting the basics? I wouldn’t normally stay somewhere this nice, it’s over double the price I regularly pay for hotels in England so I did expect more My Mum also expected dressing gowns so was a bit disappointed Tips for non US guests, the iron cord extends out of the bottom, follow the instructions on the coffee pack (no kettle) and you’ll need a room key when checking out to get out the car park

Hotel breakfast is very good, suitable for children to live together, the hotel has free parking, front desk service is very good, health is also very good, the location is also very good, there are many petrol stations and shopping malls nearby, very good.

We booked a prepaid and paid reservation for one night and got a standard reminder welcome email message few days before. However when we arrived, the reception was not aware of a prepayment and made me sign a new charge. I showed them the proof of payment and requested clarification with the head office. It was eventually sorted out, but that's not how you should welcome a long standing member of the Wyndham Rewards. The door to the room did not want to open, and needed to be reprogrammed. And of course we got a ground floor room even though we requested the upper floor. The room itself was a typical Ramada, nothing fancy, but perfectly acceptable. The breakfast in the morning was totally appalling. Garbage bins overflowing, no coffee, which needed to be brewed for 15 minutes, yogurt was frozen, limited food not replenished. Totally unacceptable and unhygienic. Would not stay there again.