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This was by far the worst experience I have ever had at a hotel (of any brand). My family and I made (and paid for) our reservations in advance. However, when we arrived, the front desk clerk informed us there were no rooms available. She admitted it was her error. My wife, who previously worked in the hotel industry for many years in human resources, suggested they ”walk” us to another hotel since it was their error. However, the front desk clerk said she had never heard of this term before and did not know what to do. (To provide context, we had driven more than 5 hours and were exhausted when we arrived. My 82-year-old mother, who was traveling with us, was very stressed out about this situation as we had to wait in the hotel lobby for hours. The hotel clerk, who had been left to work the shift alone, was scrambling around. It was chaos. Management should have never left this clerk alone during the busy Memorial Day weekend. That is a clear sign of the poor management of this hotel property.) After sitting in the hotel lobby for several hours, we were finally provided one room. The front desk clerk, who was working alone, did not have a second room for us. She stated that there was a vacant room, but it would need to be ”deep cleaned” because a medical emergency had happened in that room earlier that night. The room next door was available because the person who had checked in only stayed a few hours then left. However, that room was not clean, and housekeeping had already left for the day, so she (the front desk clerk) would have to try to clean the room herself. When we were finally given access to the room (hours later), we discovered it had not been properly cleaned, and the bed-sheets were in disarray. The next morning, the manager apologized and acknowledged that it was her fault for taking off work that day and leaving the front desk clerk alone at the hotel. The manager also stated that we would receive a full refund for both rooms since what had happened was the hotel’s responsibility and it was not acceptable that we had to go through that, and she would check with the general manager to add additional Hilton Honors points to our account (in addition to the full refund). We left the hotel, believing the issue had been resolved, but later, we received a phone call, in which the manager we had met with during checkout stated that she had tried but was unable to give us a refund because we had prepaid for the room (I guess the lesson is, you should never prepay for your stay. Otherwise, the hotel will try to deny a refund, even if they overbook the hotel, which is their fault, not the fault of the guest). The manager said, instead, they would give us enough points for one night’s stay for one room only. This is not what we were promised when we originally met with the manager during check out. Even after admitting that she had attempted to get us a full refund, she later denied ever offering us a refund at all. Not only did this propert

Room 409 faces away from the busy road, which was nice. Lots of security cameras around outside, which made us feel good. The bed was good, the sink is right in the entrance, with a faucet that's way too small for the sink, which was not in very good shape. The bathroom (shower and toilet) had a very loud combined light and fan (not suitable for night light). The A/C was good and quiet. I had to go to the front desk for a hair dryer. Normal breakfast with lousy plastic flatware and the cheapest jellies (grape and mixed). Ice and vending machines are on floors 2 and 3

Never stayed in an Extended Stay before, but needed an inexpensive kitchenette place on the quick for some business in Springfield — and will never stay in one again. Wasn’t expecting much for the price, but wasn’t expecting a zero class environment either. First impression: Entry and parking area littered w/ trash and cigarette butts, people walking their dogs in parking lot, others sitting in lot smoking. Ordinarily would’ve turned around and left, but had already booked and it was late. Front desk person was a bit too inquisitive, and quickly noted there’s no services available ‘due to Covid.’ Elevator was half sized and took some doing to get everything up to the room, which was dingy and old, and couldn’t help but feel it wasn’t the cleanest or most updated place I’d ever seen. Didn’t have that ‘clean’ smell. Sat on the edge of the bed and it almost tipped over. New experience for me — what was it, a piece of plywood on a box? Tough it out & get through the night. Just hoped there’s no bugs.... ‘Old and over-inhabited’ might describe it. Second impression. Woke up in the morning and took a shower. Welcome experience after days on the road, but noted a strange odor. Sardines? Anchovies? Opened my door and the entire floor smelled like some smelly fish market. Just plain gross. Don’t mind people cooking in their rooms, but how about a little common courtesy and respect for others? The place reeked and made me ill. Now would you care to guess who’s checking out and who won’t ever stay in another Extended Stay again? Completely gross and sickening experience — and totally inexcusable.

Handicap roll in shower 1 bedroom suite the suite has plenty of floor space for a wheelchair and the bathroom is big enough for a turn around space with drop down bench the kitchen was nice my main issue is the buildings don’t have but one handicap ramp you have to walk and push you love one a good distance then of course go back to get your belongings the outside is not handicap friendly

I stopped here to get a good night’s sleep while traveling across the state. The person on the phone who helped me make a reservation was very nice and got me a good rate. Check in was simple and quick. The hotel was very clean. The bed was comfortable and I slept very well. Check out was very easy and I was back on the road very quickly. They do not have breakfast if that is important to you.