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Latest Reviews for Northwest Township hotels
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4.2/5
Very Good
FIRST RATE ALL THE WAY!!!!! Super easy and fast check -in. room was spacious, very clean and well maintained. Very quiet even though it is kind of close to the airport. Sleep In St Louis will be my first choice when traveling to the St. Louis area!!!!
4.2/5
Very Good
ZZ3944TGadambIt is a rare occurrence how one member of staff can ruin a vacation experience, but that is absolutely what just occurred for my family during our spring break trip (April 4-7). This is an older Candlewood that is maintained rather well. It was clean and, although not particularly impressive, average and acceptable. This was a spring break getaway for my 11 year old niece her cousin of the same age. I had originally booked a Holiday inn Express in a more centralized location, vitally important to us, due to the the indoor pool. Not long after, I found an affordable Staybridge Suites, also in a good location. The downside was a lack of indoor pool. So I called the front desk and was told that their guests had complete access to the indoor pool at the HIE located across the street, which is very common. Eventually I located this Candlewood location for an even better rate. Like most (or all) Candlewoods, there is no indoor pool. So, yet again, I called the front desk and was GUARANTEED that hotel guests had access to the indoor pool at the Holiday Inn located across the street. I booked for the three nights based on this information, even though this location was quite inconvenient compared to the previous two mentioned. Upon arrival, I was greeted by a friendly and helpful front desk clerk. The same could he said for every other staff member I encountered. With one glaring exception. During check in, I inquired about how to access the indoor pool at the Holiday inn. Before the young, African American desk clerk could even respond, an older, mostly bald white guy (likely some kind of manager) inserted himself, clearly annoyed, by claiming he had never heard of such a thing.... implying that I was lying about my discussion with a desk clerk the prior evening. I had to ask him to please reach out to the Holiday Inn to find out the details, since this was something I had been promised. When I had to come back by the desk on my own, this older white gentleman proceeded to claim that after contacting the Holiday Inn, he was told that it was not a possibility dye to ”liability concerns.” Even though the hotel in question actively rents out their pool to non guests for birthday parties, etc. This gentleman offered no apology, no alternatives and was quite clearly annoyed at having to be bothered in the first place. We ended up having to pay really pricey fees to a local community recreational indoor pool 20 minutes away. This older white man was rude, aloof and offered no help. I am really quite interested in the special liability concerns that kept this hotel from being able to fulfill the promise made to my family and I myself. I would, in particular, like to know why it is not a liability concerns for other IHG properties in the same city to have an identical set up. Even if this particular Holiday Inn claimed that, could this gentleman not have asked about us paying a small fee? Sign a waiver? Anything....? This particular fellow was
4.1/5
Very Good
CChastityStaff is always friendly and helpful!! Love this place
3.9/5
LLuisaIncredible
3.9/5
GGuest UserFront staff was very nice. An older hotel but clean and worked for the few hours we needed before and after our trip. We flew out of St Louis airport. Shuttle wasn’t running at the times we needed it and it was kind of expensive to Uber/Lyft. We parked our car there while we were gone and it was safe when we returned.
3.8/5
GGuest UserWe arrived on a Wednesday night, after reserving a “balcony” room with two double beds. Our party included two adults and two children (as confirmed via our online booking). Upon arrival our room had only three sets of towels. Upon contacting the front desk, we were told that we could come down to pick up additional, as they didn’t have staff to deliver. We DID notice a housekeeper cleaning “front of house” areas, but evidently delivering items to guest rooms wasn’t part of her job description. Our room did NOT have a balcony. It wasn’t of major importance to us, however, we DID pay more (per room night) for this feature. When it was brought it to the attention of the front desk (“manager” Alicia or Amanda?), she kindly adjusted our rate. However, when checking out on Sunday, we found that while 3 nights were “adjusted” appropriately, our Thursday night rate was actually increased $20. This was above and beyond our quoted balcony room rate. (We were in a standard room for the duration of our stay.) This concern was brought to the attention of the front desk clerk working on Sunday morning. She explained that her “manager” wouldn’t be in until mid-afternoon, and she had no “access” or rights to adjust room rates. We find this unacceptable- not having a Manager on Duty “on site”, who can handle guest problems during a Sunday morning (mass) checkout. The clerk we spoke to did not apologize, and seemed indifferent to our concern. Also observed in the lobby was (what appeared to be) a non-hotel guest “transient” sitting on the couch and “tweaking” (rocking, talking to self, urinated on carpeted floor). The person asked us for money, and hotel staff appeared to allow this person’s presence in their lobby setting (rather than encouraging her to “move along”. Is this common practice? The hotel decor is beautiful, and the landscaping well-kept (sprinkler system was working throughout out stay). Parking lot was to be resurfaced. Our key cards didn’t work on several occasions, thus causing us to return from 7th Floor to front desk for reprogramming. Lastly, the majority of the sandwiches, salads, and wraps in the sellf-serve cafe area had reached their expiration dates. But, the breakfast buffet offered within the lower level dining area exceeded our expectations. This property has much potential. However, management and staff will have to pay better attention to detail if they hope to advance to the next level!
3.8/5
MMCLUCKIEReally an under-rated hotel. Good front desk experience, good food in the restaurant and drinks in the bar. I’d stay again in a heartbeat. ******s and I-70 are right there. I was hoping to use more of the hotel (pool, gym) but I found myself trying to find new tires for my car at 6pm after my tire found a screw.
3.3/5
One of the best hotels I stayed in the front desk people were awesome and the General Manager and Jordan was on point with everything. Room was clean stocked with plenty of towels. Conveniently located by a lot of food places. Chantel was amazing as a front desk clerk she explained everything so well check ins and outs, time for breakfast and so forth. I would definitely recommend this place.
Extended Stay America Select Suites - St Louis - Airport - Central
Hotel near Bridgeton
Price per night from:SEK 741
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Northwest Township Hotels Information
| Highest Price | SEK 5,294 |
|---|---|
| Lowest Price | SEK 699 |
| Number of Reviews | 1,050 |
| Total Properties | 27 |
| Average Price (Weekdays) | SEK 1,459 |
| Average Price (Weekends) | SEK 1,669 |