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a lot of good

This is rather a lengthy review, so where to start. We'll start with the booking. I booked 2 smoking rooms, I chose this motel based on the higher reviews the price and the fact that it allowed pets thought it would be a quaint little motel. I booked this a few months in advance and I used the zip app to purchase rooms. Well the night before the owner messaged me asking if I meant to book a smoking room, no big deal I said yes. Well the next day I get an email from the place that I booked this through and my payment info was declined do to card being expired, if you know this zip app the card expires if not used by a certain time. She calls me and tells me this, I'm driving so I couldn't give her a card to use, but I told her I would have my girlfriend call her and get it taken care of, which my girlfriend did, problem solved. Okay the outside, the building is old a outdated it's located on a busy street close to a lot of restaurants and very convenient walking distance. ( but due to this this place has a lot of noise I mean a lot! Not her fault but take that into consideration if you book here) Now for the rooms... We weren't expecting a 5 star place I mean it was a smoking room, but this room I couldn't even call it a 0 star room, it had mold on the ceiling that it looked like they painted over( her response was it was from the wall being darker and the ceiling being white and it was over lap... It wasn't) found ants and cockroachs in room the bed frame was busted ( when I say frame I mean the leg of the bed, they had taken duct tape and tried fixing the leg with that. The shower when turned on you have to pull a valve for the water to come out of the shower head, when valve was pulled water started spraying from the faucet by the wall instead of the shower head. I tightened the faucet so it would stop spraying and start spraying from the shower head. Now the linen part of the review, the towels had smelled like they were washed then left in the washer for a day or 2 before putting them in the drier, the sheets had burn marks in them the pillow cases were stained. We should have just left right then and there but it was late. The next morning I get up and head out to do the thing I had come to this town for. When I walked out, there was a vehicle with people sleeping in it ( her response was they didn't have the money for deposit for pets so they slept in the vehicle with the pets) I get a message from the place I had booked this through asking me how the process was and how the rooms were. I wrote a response with the problems I had in countered. And that's when it got really bad. They owner messaged me through the booking company. I didn't reposned right away. The owner then started messaging me on my personal phone. Again I didn't respond I was busy, she then started messaging my girlfriend on her personal phone. My girlfriend and talked about this and we decided we would just go to a different place and check out of there, we were

We checked in and were assigned to room 215. The beds were very sloppy made, we walked further into the room. The refrigerator hadn’t been cleaned, counters were spotted, tray with ice bucket needed cleaned, ice bucket had what looked like syrup on it, toilet had mold in it. We took the the tray with the ice bucket to the office, the office person asked that we return the items to the room and said house keeping must have forgot that room. Room 118 was acceptable. The first day we left about 10 am and returned about 7 pm, towels had been replaced and trash emptied and nothing else. Again we went to the office and the same desk clerk gave us coffee... and said he would make a note to have our room cleaned the next day “house keeping was short handed...” Very disappointed!

Convenient transportation for people passing by

We've stayed here before -- and each time we come back, we love it even more. This Fairfield is just perfectly run (GM Kassandra must be paying her employees a fortune because they are happy and so very efficient). The business center, usually out of order at so many hotels these days, is fully operational here -- super fast printing. Breakfast is the usual tasty Fairfield spread: eggs, breads and bagels, little fat-free milk cartons, fresh bananas/oranges and self-serve coffee that is out around 4, well before the 6 a.m. breakfast start. Fitness room is just what you need after that filling breakfast, too. Thanks again, Kassandra, for treating us all like Bonvoy VIPs. See you next time for sure!