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Oct2022: 3⭐: I selected this hotel as a result of needing a place close to the house with easy access to the airport. I selected this hotel through the Bonvoy app based on it fitting the criteria I desired. I wasn't able to get to the hotel until the afternoon hours about 1700. I picked up my spouse from the airport and we decided to get her checked in at the hotel on the way to the hospital down the toll road. I noted that the hotel was difficult to enter and it took a bit of concentration to locate the front entrance of the hotel as it sits over top of the tollway 90. There were two handicapped parking areas available at the check in lot. There is a pay parking garage attached to the hotel and adjacent to the front entrance into the hotel. The parking garage has more handicapped parking areas available and regular parking as well. The areas are not good for large trucks or RVs. The entrance was located and I parked and we went into the hotel. We walked to the front desk and a female worker didn't greet us, didn't say hello, nor did she say welcome to the hotel. The worker said ”give me your id”. My wife was standing there to my side and I looked to see if there was someone else there we had stepped in front of or cut in line. There was no one there but us. My wife said what did she say? Is this the check in desk? I commented that this is the check in window, right? What happened to the smile, good afternoon, welcome to Sheraton, or just hello. DEMANDING my identification upon entering the building was definitely not appropriate. Having a bad day isn't MY fault. I have a choice to choose this location, not the other way around. We finished the check in at the desk, paid for parking, and we went to the room. We dropped off the bags and found that the bathroom door sags and does not properly close as it's hitting the bottom of the frame. One of the window blinds wasn't properly functional. The noise canceling device and the traffic was something to tolerate. Some vehicle drivers passing under the hotel on the tollway, enjoyed throttling the engine. This added noise to an already bad situation. Decent area food spots are walking distance from the hotel.

We stayed at the Boston Marriott Newton to attend a concert at Fenway Park. Access to the T was close, but not walkable (had to take a highway). Maybe a 5-10 minute drive. Hotel itself was very nice, staff was very accommodating and gave us an early check-in as requested. There was a little coffee shop (Starbucks coffee) and lots of snacks and light fare available, even after midnight when we got back. Our room was on floor 3, which is actually below the lobby and kind of underground, which was a little strange. There was a huge window with natural light, but the bedding felt very damp. The room did not smell musty though, and was very clean. The signs indicated a merry-go-round on the 6th floor so we went up for our child to ride it, but it turned out to just be a conference room which was disappointing (they should change the name). Overall we were happy with our stay. The damp bedding was my reason for 4 stars, otherwise I would have given 5.

My wife and I recently stayed at this hotel for about a week during which time we were accused of smoking on the premises when neither my wife or I smoke first it went from the alarm went off to housekeeping and staff walked by and smells a strong odor coming from the room to then it be a supervisor walking by and smelling a strong odor and then when we finally said, please come in because we don’t smoke and they saw that we had the window open. It turned into all we had a security guard that walked by and Shasha buddy, hanging out the window and smoking if which, if that was the case I’m sure they would have led with that rather than give us the eight other excuses first , furthermore, if Security actually saw somebody hanging out the window smoking, I’m sure we would’ve gotten an immediate phone call from the front desk regarding the danger of somebody hanging out the window and the fact that they don’t allow smoking on the premises. It is my opinion as my wife’s as well with the only reason that they continuously said these things was to try and get us to leave early so that they could rent the room out to somebody at full price because we were getting the room at a discounted rate. Disappointing to be treated like you’re less of a customer because you use one of these third-party applications the gentleman at the front desk was very hospitable. However, everybody else is there was extraordinarily disrespectful as a complete and utter opposite.

Mainly there is a washing machine, very close to Babson College, everything is not bad, but Hilton's breakfast has always been very simple, don't hope

We only stayed one night but everything was great. Dana at reception was pleasant and helpful with advice and directions. The room was enormous and clean. Wish we could have stayed longer and would definitely go back when in the area. Price was also great compared to similar hotels in the area.

We occupied two rooms for my second stay at this hotel. I find this hotel to be quieter than others. The hotel staff are all so kind, patient, and accommodating. They really want your stay to be great. The rooms are spacious and very comfortable. There is a good selection of restaurants in the area and it is a very short ride to Newton-Wellesley Hospital, if you are in the area for medical appointments. We will definitely stay there on subsequent visits to the area!

The good: • Location • Server in the breakfast bar was friendly and attentive • Front desk staff was polite and friendly; offered me an umbrella during the rain The bad: • Room Condition: o Toilet seat – there was a urine stain about the size of a dime on the seat, which I had to clean and sanitize upon arrival o Rug was filthy – when I walked barefoot, dust, lint and random particles stuck to my feet. I had to frequently rinse my feet in the shower to get all the grime off o Thin walls/ceilings – I could hear the guest in room 322 snoring like a bear each and every night. And on Weds night, the room above me (420?) sounded like a heard of elephants o Lights – I could not locate a switch to turn on the wall sconces adjacent the bed o Shampoo/Soap dispenser – the screw was unscrewed so the assembly kept falling apart when I used the shampoo & conditioner o Bar – closed; business travelers look forward to a drink at the end of the day and an opportunity to socialize w/ other guests • Front desk staff did not greet me as a Bonvoy Platinum member nor offer a choice of hotel credit or points. I will not recommend this AC Marriott to my colleagues until these issues were addressed.

Parking is very convenient and there are plenty of parking spaces.

From the lobby to the breakfast to the room, everything was perfection. The location was walkable to stores, any type of restaurant you could want or you can cook in your room, as kitchen is fully stocked! If you want to lounge on a couch by a fire in lobby or workout in gym, then take a year round swim, you can! Staff was lovely, rooms so clean and the whole set up was comfortable! I wanted to just live there. This will be our go to place from now on.

Though the customer service at the front desk was great, other things weren’t. When we arrived in our room, we immediately noticed gross stains on the lamp shades and walls. We had a lunchbox with a few snacks for our toddler and when we woke up found chewed holes from mice in the lunch box and multiple bags of food. The bathtub would fill during a shower and took about 20-30 minutes to empty afterwards. Half of the outlets in the room didn’t work. And Convenient for out of staters the breakfast area was closed. My fiancé and I agreed that it’s not worth saving money and from now on we are sticking with Marriott or Hilton!