Find the Cheap New Carrollton Hotels

The price is super high, the environment is good, and the breakfast is delicious. The service is good, I forgot to return the room card, just contact the front desk to solve it, Ctrip's service is also very attentive, communication is timely and convenient

This hotel seems to be in the black area, and the staff and guests are mostly black and Mexican. The surrounding area is also black. The room has a refrigerator and no microwave. The bed was not very comfortable, the sanitation was normal and the facilities were old. American breakfast, generally, less food. Can not be an extra bed, the room is not big. Not suitable for bringing children. Free parking.

I usually stay at Marriott or Hilton Hotel, but in trying to be at close proximity to family, I decided to stay at this hotel, the biggest mistake. On Wednesday, July 20, I was startled by a loud noise, drilling and pounding. I tried to contact the front office to speak to the manager, but the phone was busy. I heard the door handle shake, and then someone opened the door, despite the 'Do Not Disturb' sign that was placed outside the door. A worker came inside and said that he needed to change the lock. Appalled at how the worker invaded my privacy, I went to the front desk to speak to a manager, and met other guests there complaining about the same issues. At one point the manager was loud, boisterous, and argumentative . I complained to the manager that the worker intruded into my room, and that he should have informed the guest about upcoming maintenance. I was unaware that locks were scheduled to be replaced. At no time, even during reservation, or checked-in, was I informed about the maintenance schedule of the day. I attempted to explain to the manager, that I'm a military veteran who suffers with tinnitus, and I try to avoid high pitch piercing sounds. After listing all of my concerns to the manager, he literally said I don't care, and walked away. I was forced to stay outside of my hotel room, until maintenance of all the rooms on the first floor where I stayed were completed. WHAT A NIGHTMARE ...THAT'S NOT HOW YOU TREAT YOUR HOTEL GUESTS. I would NEVER stay at this hotel again!!!!

It was inferior to the published photographs. There were many holes like bitten by small insects in the curtains々empty and terrifying, but the bed was beautiful.

At first I was hesitant about staying here cuz of the negative reviews but it was actually pretty decent. Great location from the greenbelt ***** mall stores that me and my SO walked a couple times. We stayed on the main floor we did have someone stay above us that we herd them walking but it wasn’t to crazy and it was quiet at night. The bed was good to sleep in not the normal fluffy comfiness but it was still good enough to sleep and not wake up with any back pain. I did request additional pillows which wasn’t an issue for the front desk. They did have cookware to cook with that was convenient did have to purchase separately but again wasn’t to bad of a price and you get to keep it after your stay. I would stay here again and they were very accommodating to any request that I had. Great experience

Disappointed. Let me begin by saying there was nothing wrong with g with our room. It was spotless as was the facility. The general look was beautiful. The check in process was odd. I understand showing ID but between that and having to sign highlighted policy pages regarding quiet time etc I felt a bit strange as though I wasn’t trusted to be an upstanding guest. There was no bar lounge - not a huge deal but just was looking forward to that. Checking the website I do see that it was checked as available I’m a review and not the hotel sight. There was a whole section of the hotel. Marked off as private with a big easel. Again odd .. access to the pool .. fitness? They charged my CC twice once for the room and again for “incidentals” An odd way of doing things even though I understand that an incidental hold is common. The bed looked beautiful but has soft spots where you kind of rolled into the center. Breakfast was MIA in the am Not even a cup of coffee. It was however a good price!

You know how an excellent staff can make even an overnight in a roadside motel a fine experience, while a bad staff can ruin a high end expensive hotel splurge? Well that's the story here. Our family booked 2 rooms here for several nights to attend an event at University of Maryland. It's very convenient to UofM as well as Washington DC. 1 mile to the Green line Metro station. I spoke to several people before booking and arrival in sales and front desk. All were helpful and kind. From sales to the pool attendant all were friendly and helpful. At check in, Ashley and Mike went above and beyond to get us settled into proper rooms. Mike switched one room with a funky door lock but kept us together, helped move furniture and brought us an extra chair. Angie helped me extend one room when we were too tired to go. Best front desk staff over many trips. We had breakfast as early as 6:45 and late as 8:45. Mr. Damian kept the food stocked, hot or cold as appropriate, tables bussed and clean. But more than that, one of us has a food allergy and Damian took it seriously, read ingredient labels to make sure there were appropriate choices and that we know about them. He is an exemplary employee and lovely guy. As I'm writing this, front desk called to ask if I left an item in the dining room. I did, but hadn't even discovered it yet. Mr. Damian ran it up to me. There are a few minor issues in the room, but the bed was great, furniture fine and TV, while basic, was huge with good picture and sound. Cable and Wifi worked fine. Pull out couch better for a kid than an adult. We actually liked the roomy layout of the larger suite more than the one bedroom. One minor complaint. We didn't use housekeeping during our stay other than getting supplies from friendly housekeepers, but the rooms were not as clean upon arrival as one could hope. I wound up using paper towels to clean the tile floors in kitchen and bath area. That said, we will definitely come back here when visiting DC and hope Marriott takes note of the outstanding staff at the Residence Inn Greenbelt. Btw, we really liked Greenbelt itself. Every single person we encountered in restaurants and stores was helpful and friendly. Made the week very pleasant.