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This is a clean hotel with a very friendly staff! Everyone we have had contact with has been very pleasant; from the front desk to the cleaning staff to the maintenance man we met in the elevator. We asked for and received a waterfront facing room and it's beautiful. It's pretty quiet for the most part. The one thing I wish was that there were screens on the sliding glass doors facing outside. It would be nice to have the doors open without getting bugs in. My final comment is from my husband. He said, ”If you do a Trip Advisor review, mention I love the big-man towels in the bathroom.” HAHA. I see what's important to him! I really nice place I hope we can stay at again, sometime.

We were in town for a hockey camp. The hotel /convention center was connected to the rink, and we were able to walk through directly to the rink. Overall the staff was very friendly, rooms and common areas were clean. They serve Starbucks in the lobby. However, note that they are not affiliated and don't take the Starbucks app for payment. They had a restaurant on property, as well a lounge. The pool was very small, and the hot tube was hidden and unusable during our stay. The gym was nice sized with a lot of options to complete a well-rounded workout. The hotel is within walking distance to other bars, coffee shops, and restaurants, which was a major plus. The only complaint I would have is that the walls and windows are on the thin side. You could hear conversation, knee hockey games, toilet flushing, etc. With that being said, it wasn't a major issue as we weren't in our room often. Every room around us seemed respectful, and things quieted down around 9 or 9:30 pm. Overall, we would stay there again if in the area.

Our stay here was perfect. Room and hotel hallways were clean. Room was $85 with tax, and had microwave oven, large refrigerator, iron & ironing board, and coffeemaker. 6:30-9:00AM Continental Breakfast had bagels & cream cheese, muffins, cereal, instant oatmeal, bananas, and a waffle iron to pour and make hot waffles. The hotel had a coin-operated washer and dryer for guest use. The neighborhood is not really walk-able, but hotel is just off of major street for car access. This hotel sounded much better than the reviews on the nearby Clarion Hotel.

First words—-Awful/Horrendous/Filthy Had no idea what we were about to experience. We stayed at this place because they were pet friendly; we brought our little 9 pound dog with us on this vacation. First thing, when we opened up the door to our room, Room 131, there were so many pee marks and stains on the carpet already , I thought I was going to vomit. The carpet truly was ABSOLUTELY FILTHY!! I can’t use any other words except filthy, but wait, there’s more. My husband and I took showers and some water got on the floor so I used the floor mat/towel to wipe it up. The mat was filthy, meaning the floor was filthy upon our arrival (see attached pictures). Walking around the room bare footed for about 30 minutes, I started to put my sandals on and thought, you should wipe your clean feet down because the carpet is filthy (see attached washcloth), that dirt on the cloth is from my clean feet walking on the carpet—GROSS!!! The phone in the room didn’t work, and the coffee maker took 10 minutes to brew one cup of coffee AND the toilet was not seated to the floor, meaning it rocked back and forth when you sat on it. The only good thing about this place was that the bed was comfortable and clean. We paid $149 for one night for this crap-hole!!! Never ever again. Run from this place, do not stay here!!

We stayed here one night and we were pleased with our room. It was pretty quiet and clean. We enjoyed swimming in the outdoor pool during the day. It was a good temperature. The bedding looked clean and updated as well. The check in person was friendly. There not a lot offered at breakfast but I had a cinnamon roll with coffee. The only strange thing was an empty granola bar wrapper left on the desk when we checked in plus an opened soap bar with wrapper left on bathroom counter and someone used a hand towel and threw it on counter. Pretty minor but why? It’s so quick and easy to throw your trash away. Otherwise we enjoyed our stay here.

Please note, I have had Diamond status with Hilton for more than 10 years. On this stay, my family stayed in 2 rooms at the Hampton Inn Muskegon on the night of June 15, 2024, and checked out on Father’s Day. My family has stayed at this hotel before, and it was nowhere near this bad on our previous stay. The fact that they claimed to be out of all the Diamond member benefit snacks other than bottled water was a tad annoying, but minor. Let’s get to the bigger issues. On this stay, this hotel was quite the mess. The rooms were filthy, with all sorts of trash behind the beds, and with stained sheets. The fitness center was also quite filthy and dusty, and with zero towels. The breakfast area is added to the filthy areas. Additionally, the breakfast was supposed to run until 10. However, I’m told by another that they stopped restocking anything at 9. I went to the breakfast room after my morning workout, so I got there at 9:35 to find most of the items were completely gone. No employees were visible in the breakfast room, so I asked at the front desk if it would be possible to get more waffle batter. The person at the desk said, “Absolutely!” She then left the counter, presumably to talk to the person in the kitchen. 15 minutes later, I still hadn’t seen anyone in the breakfast room, so I went back to the front desk. The person I originally asked was back. She then said, “Oh, it is too close to the end of breakfast. We aren’t going to mix up any more batter.” So, I was left waiting for 15 minutes, expecting to see the batter refilled, but was just forgotten about. I didn’t even receive an apology for my wasted time. And my wife had been in the breakfast room at 9, when she heard someone else ask for more waffle batter. Apparently, 1 hour until closing of the room was still too close to the end to justify mixing up more waffle batter. Note, I’m not a big breakfast eater, but I really like the Hampton Inn waffles. It is the primary reason I stay at Hampton Inns. As we were checking out, I uncharacteristically asked for a refund, as this was easily the worst Hampton stay I’ve had in over 20 years. The clerk said he’d mention it to management. Considering how I failed to get notified about the waffle batter, I don’t have a lot of faith in ever hearing back on that refund possibility. So, I contacted Hilton via the app. The response was underwhelming. Their response included the following statement: “I apologize for the inconvenience caused. We will have your feedback shared to relevant team so that they can have the changes implemented as soon as possible this is the best we can do from our end at this moment. Rest assured that this does not correspond with the caliber of service or standards that any guest would anticipate receiving. Your comments will be shared with the relevant management team to ensure any shortfalls have been addressed and rectified. We appreciate your bringing this to our notice.” There used to be