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Our stay was ok. The resort itself was nice. The champagne tower suite we stayed in needs repairs and updates. We used our fireplace with the approved duraflame log. The room had smoke inside of it for several hours after. This is probably why the battery was removed from the smoke detector when we arrived. The firebox of the fireplace was definitely in need of repairs as some of the bricks were cracked and crumbling. The sink drain was extremely slow. The champagne tub itself was missing jets, took well over an hour to fill, and also had an extremely slow drain. The pool area presented itself nicely but the room was cold as well as the water. We may have used the pool for a total of 5 minutes during our 2 day stay. The heat lamp in the sitting area next to the pool put off very little heat and the sauna put out no heat. The bathroom door would not close completely no matter how hard you tried. This is not our first visit to this resort but it may be our last. It almost feels like an over priced gimmick that presents many features for couples to enjoy in their personal rooms meanwhile they are not well maintained and either unusable or such a headache to use that you won’t want to waste the time. The nature trail was nice and mostly kept up with. There was only 1 small tree blocking the path. The night club entertainment is definitely geared toward a much older crowd. Overall the staff was pleasant and helpful. Luckily there are plenty of activities off site to keep you entertained. If it weren’t for that I feel that most people would leave here more disappointed.

I stayed at the Comfort Inn in Mt. Pocono in April, 2023 for three (3) nights. I was there on business. Our family stays almost exclusively in the Choice Hotels brand for both personal and business trips and have seen many highs and lows with the brand throughout our travels. The Comfort Inn in Mt. Pocono is a comfortable, clean property. My room was a king suite and appeared to “formerly” be a hot tub suite, however, there is a sign in the room which indicated that the hot tub is no longer functional (which was fine with me because I did not book a hot tub suite anyways). The room was average, but clean. All lights worked, the refrigerator, microwave, and television all worked without issue. The internet connected with no issues, and I used it extensively to complete a few business-related tasks. In the bathroom, the toilet was fine but the shower needed some routine maintenance. The shower head desperately needs replaced; however hot water was not an issue. The “transition” flooring piece between the bathroom flooring and the main room carpet was missing and therefore, there were a few visible caulking “blobs” visible where the “transition” piece should be installed. I utilized the exercise room which was fine. The equipment is basic but is in working condition. The exercise room had a television. I did not use the pool, but it did appear a bit cloudy and the hot tub, as others have mentioned, is not functional. The breakfast was fantastic and the breakfast seating area was very nice, clean, and updated. Breakfast included an assortment of hot and cold foods. All the staff was very friendly and accommodating. The business center did not have a functioning printer, but they did offer the document I needed printed to be emailed to them and they could print it for me. I am sure they do not get many requests for use of their business center, but it was nice they could accommodate me. I would stay here again. It’s not a Hilton… doesn’t claim to be, but for the area and the price, you can have a nice, relaxing stay in a clean room with a good breakfast. Yes, there are updates that can (and should) be done to the rooms. As others have noted, one of the stairwells does smell of smoke but the other stairwell at the other end of the hotel is fine. The smoke in the one stairwell is due to employees smoking outside and propping the door open. I imagine by the smell, this happens routinely. I would recommend this hotel as a place to stay when you are in the Mt. Pocono area. Again, understand what you are getting (and not getting) and do not have unreasonable or unrealistic expectations for the property. They certainly can (and should) keep updating and improving the guest experience. However, I enjoyed my stay, slept well, had a great breakfast each day, enjoyed the exercise room, and the friendly staff made the stay enjoyable. For the area, the price was fair. I would encourage this Comfort Inn to keep improving the rooms as

The room was great. Had a nice view of the lake. The only complaint with the room was no mini fridge, but we were prepared for that with a small cooler. The ****** was very smokey even the non-smoking section. It would be better if they followed PA guidelines and had no smoking. There were no valets to handle luggage when we checked in which was a problem. We are elderly and hubby uses a walker and cannot handle luggage as he once did. Fortunately a young couple was checking in as well and helped me with the luggage. Restaurants were great but a bit pricey.