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Great.

This is a very nice, perfectly located hotel. It’s not a LUXURIOUS hotel. The Guest service folks were all very helpful and super friendly. My only two grievances are that the hot tub wasn’t operational, not really that big of a deal, and that the in hotel bar was not open. Ever. We were visiting family that stayed in the same hotel and that is part of the reason for staying there. We thought it would be nice to not have to venture out after the end of the day, and have a couple drinks. This wasn’t a huge deal either, except I think it should be noted somewhere under the amenities that the in-house bar is closed at this time. The breakfast services was wonderful. The food and service! It’s our 2nd stay with this particular Hilton Garden Inn.

Excellent hotel. Brand new build and kept very clean by staff. Rooms were very clean and spacious enough and it's in the perfect spot to be quiet at night for sleeping but VERY close to all kinds of food, shopping and entertainment. We stayed for a week and did our own daily housekeeping which is what we prefer but the staff was always available and ready to replace towels as needed and answer questions. It was very nice to have a washer and dryer available to do our laundry since we were on a long road trip. One suggestion regarding that would be to have one more washer and one more dryer; one washer and one dryer alone is not going to be convenient as business grows. One guest complained about the smell of the cleaning agents but it's probably because they were using what smelled like a vinegar solution which is very effective and smells less harsh than bleach. I thought it was a very good smelling hotel and room. The surrounding area is very nice with green grass and plenty of places to walk safely and in peace through a very nice neighborhood behind the hotel. Parking was plentiful, clean and free! I would most definitely stay here again whenever I'm back in the Orland Park area. I only have two suggestions. Move the smoking area to the back of the hotel and as far from the entrance as possible. It's bad enough smelling the cigarette smoke near the front gazebo when trying to relax and enjoy the sunshine but it was even worse when the pot smokers had to add their second hand smoke to the mix. Also there was one gentleman working the evening desk who was not very polite at all. They lock the doors at 2200 hours so you need to use your room key to get in. Although I stayed at this hotel for a week and spoke to many of the desk agents, including this one, he IGNORED me standing at the door when I had lost my key and then when he finally came back out, after making me wait for what he must've thought was long enough, seemed to grudgingly let me through the door and chastise me for not having my key even though I had already told him I lost it and needed to find my wife to get back in the room to get my phone and my ID in order to get another room key. His customer service skills were a bit lacking. However, everyone else who works there that I interacted with throughout my stay were EXCELLENT customer service specialists. I chalked it up to him having a bad night and would still give the place 5 stars.

這個酒店都還不錯。房間、衞生間都很大，廚房枱麪等很新，很乾凈。停車免費。

This is my go to basic hotel. Very reasonably priced. No pool so there are no screaming kids running up and down the halls. Super comfy beds and a nice variety of pillows. Sadly this nice little hotel is starting to show some wear and tear. Scuff marks on the walls. At some point the showers were resurfaced and now that surface is peeling. The corners behind the bathroom door need a serious cleaning. It needs a refresh. The drawer in the credenza would not stay shut. Also this was the first time that I had a problem finding someone at the front desk. When I checked in there was a sign stating I should go around the corner to the laundry room. When checking out the woman that was in the breakfast room came over to print me my bill. I checked in at 2pm which is early. Stated check in is 3pm. The front desk was concerned that there wasn't a room ready at 2pm. I find it hard to believe that every room in this hotel was dirty one hour before check in time. One positive note---this was the first time I have eaten the breakfast. It was quite tasty. Bacon, sausage, scrambled eggs. They also offer a variety of muffins and pastries, cereal and of course waffles. I have another stay booked for August. I am hoping they take care of some of the upkeep issues.

.My family and myself stayed in this hotel for a month The best part of the hotel was the nice Lady at the front desk named Kristie. She was super sweet and handled every issue in a timely manner and she was always super friendly and made my family feel very welcome. As for so Thank you for being such an amazing person and making our stay great