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Nice room,nice staffs,nice breakfast,i will choose it again as i come to here next time!

EXCELLENT PLACE TO STAY...EXTREMELY CLEAN FACILITY AN FRIENDLY PEOPLE...WE CHECKED IN AROUND 7PM CST AND THE RESTAURANTS WERE VERY CLEAN AN ALSO VERY ACCOMADATING WHILE WE WERE THERE ON OUT OF TOWN BUSINESS.....THE BREAKFAST BAR IS LOCATED IN THE LOBBY AREA...WE ATE ELSE WHERE

Service Staff: Travelling with four children has its own unique challenges. For a start, we run through essentials like soap and tissue paper quite quickly. One test of hotel service is how quickly we are re-stocked - no questions asked. Residence Inn, Stafford passed this with flying colours. Nothing was too much trouble for the staff. Breakfast: The quality of breakfast is subjective. We enjoyed the variety. What is objective, is how quickly dishes are replenished when the food items run out. This is important for a family with lots to do, and too little time to do it all in. The kitchen staff was quick to replenish our favourite dishes. Management: Laura the hotel manager runs a tight ship and ensuresher colleagues resolve all issues as quickly and as amicably as possible. However what was unique about Laura is her ”open door” policy. A literal open door policy. Her office door was always open, which meant you could take up any issues with her directly or, in our case pop our heads in to say hello. Little things that make a big difference: A welcome smile by everyone no matter the time of the day. Iced treats for the kids (we came in during the Texas heatwave). And, Laura.

My stay was excellent. Of course there were some bumps along the road like my TV streaming services didn't work the first night but the staff showed empathy, great customer service and a willingness to remedy the situation. I especially want to shout out Maria who was in charge of the cleaning staff who was very pleasant, Camilla at the front desk who went above and beyond and the lady who makes the coffee in the morning (I didn't catch her name). When you have staff that know how to respond and make someone feel better when any issue arises you know you have assets. Especially Camilla who thoughtful enough to inform me of valuable information prior to changing my room like the difference between the noise levels from the rooms facing the highway and not. It helped me keep the kids sleep through the night. These people are total assets. The room sizes were perfect. I had the executive suite. The rooms also were clean and the beds must've been comfortable because I had no trouble sleeping. The Wi-Fi is shaky and goes down sometimes but I can't stress it enough. The staff are so pleasant it wasn't a big sticking point for me.