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I stay primarily at Marriott for business because I can depend on the cleanliness standards, professionalism, and policies always falling with in a range of acceptability. Not always great, but sometimes, and never terrible to the point of unacceptable. During my recent stay I had to travel to the South Bend area for a week and then to the Indianapolis area for a week. Residence Inn was changing over to a new billing system during my stay and advised there would be additional minor funds held against my credit card during the change over, even though I paid ahead of time. Not a problem, have a decent limit and it would be refunded. Then my credit card started getting declined. Well apparently the new system had glitch and my credit card had 12 or more charge holds amounting to $12000. I talked to the clerk that evening and the he said the manager would call me back. I never received a call. Upon check out the Operations Manager was there and promised an executive level call back in response to this. It may happen, we’ll see. Luckily I have other credit cards to rely on during my travel, but what if I didn’t! Next issue is I checked out on Saturday at 9:00AM after checking in electronically to Townplace Suites in Indianapolis. I used a 12:30PM check in time and the system accepted it. My assumption is I’m good to leave get into my room in Indy. So, I leave South Bend headed to Indy to get my room and key, set up and get some work done. I get there and am advised by the clerk, who was very nice and polite, that she is sorry the app does that but no rooms are available until after 3:00PM. I would have stayed in South Bend and worked if the app had advised me that I could not check in at 12:30PM, but it accepted that input. Now I’m stuck driving around Indy with $12G racked up on my credit card until 2:00PM. 2:00PM by the way only because the clerk convinced the cleaning crew to have something ready earlier than 3. If she hadn’t at least tried I would have given 1 star. Oh and the washer dryer at the hotel is broken so I guess I’ll spend my time at a local laundry mat. I hate doing this and writing a bad review because I feel like all folks do today is complain, but I’m frustrated with the Marriott experience this time and have to vent.

Very friendly and helpful staff. They gave us complimentary toothpaste, toothbrushes and even mouthwash. Refrigerator in room. Fantastic breakfast with eggs, sausage, potatoes, French toast, waffles, yogurt, fruit, cereals, juices, coffee, teas. Very clean facilities and nice quiet room for good nights’ sleep.

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I have been with extended stay now for a little over a year and a half and it has been a great experience. The staff has always been extremely friendly and caring kind and I seriously look at them as family. They've always been extremely caring and kind and respectful to my family when they come by and also to my daughter which is greatly greatly appreciated. They are always willing to help and hard-working and they keep the place clean free of Riff Raff and the goal is always striving for excellence. I appreciate the staff here so very much and all that they do for myself and my daughter and I honestly couldn't ask for a better staff. Definitely five stars, 10 Stars if I could!! :-) :-) Keep up the great work gals and gentleman. I would especially definitely like to give a shout out to the general manager Melinda, team leader Jocelyn, and front desk staff Serena, Tawana, Molly, and LV. I apologize if I forgot anyone. And housekeepers Melissa and Jen and also the best maintenance man ever richard!! :-) he keeps this property in tip top shape always cleaning always busy always willing to help and he is definitely a kind soul. You seriously could not ask for a better or hardworking maintenance man. So if you do come to this location please treat them with the utmost respect because you will definitely get that up front and in return!! :-) :-) thank you guys for everything you do!! :-) :-)

We had two rooms and both were very comfortable, well-maintained and spotless as was the rest of the hotel. The staff was very professional and helpful and the breakfast was better than average. The location was close to the University and many restaurants and stores with a Meijer right across the street. Next time we are in South Bend we will definitely stay here.

Have stayed here a few times because it is so convenient to appear on CBS, right across the street. However, last visit was a NIGHTMARE! I arrived late and had a few trips to carry everything up and was over heated from the exertion so thought nothing of the room feeling stuffy- assumed it we me, not the room. However, after getting settled in and ironing my clothes for the early morning appearance on television, I was still warm. I tried to adjust the room temp by setting climate control to AC and to lowest temp, but the room never cooled below 79 degrees (according to the temp on their own room temp gauge on the climate control unit) see pix. With my having an early studio schedule time, being all settled in, and needing to sleep, I did not want to call the front desk at midnight to be shuffled around, so I tried to sleep but the heat in the room made it impossible. Thinking a cool bath would help, I attempted to fill the tub, but NO stopper was present. I resorted to sitting in an empty tub, splashing cold water on myself to cool down enough to be able to sleep. Needless to say, I did not look rested when I appeared on television a few hours later. A very disappointing stay.

It's affordable, the laundry room is 24 hours a day, and there are many parking spaces in the parking lot. It should be free because I didn't rent a car. Not only did I see parking for large trucks, but there were also parking for speedboats. Old Americans really know how to play!

Chris @ the front desk is the only reason I’m giving a 5 he goes above & beyond to help you out & make sure things are taken care of for you housekeeping on the other hand gets a 1 terrible they need a staff of Chris’s