Find the Cheap Manatee County Hotels

We checked in early, and were immediately accommodated. Every staff member we met was was friendly and eager to make our stay as comfortable as possible. Room was clean and comfortable. Pool, spa, outdoor patio were clean and enjoyable. Fitness room looked well-provisioned. Breakfast ws fantastic and staff was friendly and helpful as well.

The location is within img academy, so it is very suitable for boarding student care, the swimming pool is convenient to use, and the facilities and interior of the rooms are excellent.

This horrific experience occurred this past weekend, January 26-28. We were advised prior to our arrival at the Hilton Garden Inn by family who had checked in earlier that the hotel had NO hot water. On arrival late Friday afternoon, we asked about problem and was told that heater had been fixed and that water was being warmed and would be hot later that day. This turned out to be a complete lie! When we called the front desk the next morning at 730 am after finding only a cold shower, we were told that the heater had not been fixed but that plumbers had been called. We checked back to the front desk mid-morning and were told the plumbers were still coming but hadn't yet arrived. We checked back again early afternoon and was told the heater would not be fixed until two days later. Apparently parts weren't available until then! I asked for our rooms to be comp'd but was only offered a free buffet breakfast and a $50 one night discount. I told the front desk manager Rick Ring that was not adequate given that I was told on check in that the problem had been fixed and that front desk staff lied to me. Ring responded that $50 was the maximum discount he was authorized to provide. I asked Ring to speak with the general manager Catlin Naser who was off site but access was denied stating he wasn’t available. Hard to believe that the general manager couldn’t be contacted if there was a fire or worse! I asked without hot water how did they clean dishes, etc. used for breakfast which was to me a sort of a disgusting, unhealthy thought. I mentioned that I led a group of ten families who had stayed at the hotel before and would now would not return but that didn't matter. I am a frequent traveler. What I have encountered problems like this in the past, my rooms are always fully comp'd and alternate hotel, which is also covered by the hotel without the hot water, is offered for the stay. Feels like the owners of this Hilton Garden Inn are dishonest or have gone cheap and don't understand importance of good customer service. Or if they do value good customer service than there is a failure in the management and training of their employees. In any event, we with our ten rooms will not stay there again. We will seek reversal of charges through our credit card company. I will report the food health and safety question to Florida Health next week, when their call center will be available. With this review, we hope all will beware of this Inn until their management changes. Bad place and bad people. PS After posting this review, we witnessed another irate guest who “wanted his money back” which was refused by the front desk. He apparently had not been told at check that was no hot water. The shouting match went on for about fifteen minutes ending with the front desk threatening to call the Sarasota Police. With choices, why spend your money here? Honesty and integrity matter.

Very clean hotel, was very pleased with front desk lady Margaret, she was very friendly The lady at the breakfast bar during our stay there was very friendly every morning and always greeted us with a smile every morning, We noticed one morning at breakfast that she was laughing and teasing over a special juice blend she makes- it was nice to be around such friendly atmosphere The food was always fresh and hot Room was clean Enjoyed our stay allot Would recommend to anyone

The staff is great. Jasa and Chris were so helpful. When I checked in, the toilet wouldn't flush. Jasa offered me an opportunity to switch rooms. She also had maintenance come straight up to fix the toilet in my original room - so I stayed there. The rooms are ok, from a design/decor point of view. Air conditioning works well. Shower has good pressure. Parking is easy and convenient. The carpet, though, is, quite honestly, filthy, and not just in the guest rooms. I wear white socks. Walking across the carpet in the room left them really, really dirty. I dampened a washcloth and rubbed it over a very small section of the rug, just to test, and it was alarming. Management should, at the very least, have the carpets throughout the hotel cleaned. I know that this has been an ongoing problem, based on other online reviews. I can't recommend people stay there until that gets resolved. Also, the red chair in the room I stayed in was very dirty. I wouldn't sit in it. Once these issues are resolved, I would change my rating to 4 stars.