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With covid19 circulating I would expect a heightened awareness of cleanliness. Not the case here. The pull out bed obviously had not had the sheets changed as it had several large pieces of some food substances on it. The one good thing was how hard the night clerk tried to make things right. After new sheets where brought up we began to try and settle in tuned on the TV and it was glitching on all the channels I tried. Was told that there was nothing they could do and they had no other rooms available. Once back in the room I went to get a glass for water and to my disgust it looked as if they had not been cleaned either. Finally just went to bed. Oh forgot they had no extra towels available for the pool and housekeeping gets locked at night so he had to take towels from another room. That morning we went down for breakfast, due to Covid there was no continental but we were told they would have a bagged breakfast we could pick up in the morning up until 9am. I went down with my daughter at 830am and was told that they had run out earlier but we could buy from there pantry. I was and I asked for a manager and was told that they don't work weekends I asked to call a manager and was told they are not allowed to be bothered. I left a message for the manager to call me first thing Monday morning, the next day, and was told the note would be left as well as an email sent. We'll it is Monday at 430pm and no call. I called and asked for a manager and was told she had already stepped out for the day. The clerk did see the not that was left and said that the manager had seen the note and was aware of my problems and request to call but I guess it wasn't worth bothering with calling me back. I was transferred to her voice mail this time so let's see if she cares enough to call this time........ Do not stay here! Except for the clerk who was extremely nice and helpful to the small extent he was allowed this is one of the worst hotels I have stayed in and the managers lack of caring and disregard for me is absolutely terrible customer care.

設施：新 衞生：好 環境：一般 服務：正常

Stephanie greeted us at check in, she noticed there were 4 of us and immediately offered an upgrade to a 2-queen top floor suite. She was friendly, welcoming and very nice. Being an IHG Spire member I am often upgraded to suites, however this suite must have been one of the most spacious in any HIE I have ever stayed at. Everything was clean and in great shape, which is no wonder since the hotel was completely renovated two years ago. We went to refresh in the pool, which was being cleaned by the maintenance gentleman. He later brought pool towels and was friendly and curteous, too. Breakfast in the morning was actually ready before posted time, the vast majority of the guests that night were workers, who obviously required an early start. Being an older property in original design meant the breakfast room was somewhat small and got full immediately. Luckily, there was additional (multi-purpose) seating available in the lobby just outside breakfast room. All in all a great stay, I will gladly visit again.

The hotel is very good, you can come back, San Francisco to Yosemite to play, you can choose to live here, in the morning to Yosemite, about 2 hours by car

We stayed at this location as a way stop while helping move our daughter to southern California for school. We were caravanning with two cars loaded with household items. Prior plans to connect with family in the Yosemite area (and keep things secure overnight) had to be hastily changed because of evolving wildfires. We made a last minute reservation and pulled in to this hotel later in the evening. Ever aware of possible security risks, but knowing there wasn’t any way to avoid leaving things in the cars, we took a little comfort that they had someone sitting outside the hotel entry who the desk indicated was there to watch the cars –and we did take more valuable items like laptop computers to the room. When we returned to our cars early the next morning, both of them had smashed backseat windows. The household items, mostly packed in storage bins, were untouched. However, about half of our daughter’s clothes that were in a large stuffed duffle and two handmade quilts – one she’d made with her grandmother last year before she passed – were gone. I’m giving the hotel 1 star because of security. The security person they had out front seemed to be semi-catatonic, which had prompted my inquiry at the desk when we checked in, and which in hindsight should have raised more questions. However, with a last minute, nonrefundable reservation and being at the end of a 12 hour day of driving we didn’t feel like we had much choice. The signs about not leaving valuables in your car that dot the parking lot also aren’t much help, except for the hotel to be able to say “we told you so”. This is a hotel along the highway -of course there are travelers with stuff –most people aren’t just making a short trip to the corner mall. The hotel staff nicely helped get us trash bags, broom and vacuum to clean up all the broken glass, and provided the phone number for the police, but didn’t do much more. I asked about security camera footage since we were right in the field of view for two cameras –but the front desk couldn’t reach their manager to get permission to share it. I left my name and phone, but never heard back. We called the police immediately upon discovering the damage and stolen items, but they didn’t show up and so we left to start looking for someplace that could replace broken windows on a Saturday (hint, auto dealers aren’t likely going to be able to help). We got one car fixed at a glass shop associated with the local pick-n-pull –but it took about half the day. The other vehicle, which was less than a week old, I ended up driving to southern California without a window (which means other windows also have to be down to avoid the resulting wind throb –that’s fun for 4-1/2 hours) with the hope of finding a dealer to make the repair near our final destination. In the end, this is a crime hole. Until the Hotel finds way to really effectively ensure safety and security (it’s a cinch as others aren’t going to) you’d be be

I was not thrilled with the lack of a working thermostat causing the room to be to hot or to cold because the auto function didn’t work. The shower head was clogged up making our showers feel like you’re showering in a trickle of water. Beds were so hard we decided non of us were going to sleep so we actually packed up and left a few hours after checking in. Not the best experience but the staff was very helpful and the place was very clean.